RT 4.04 and Articles

Our organization has not used RTFM at all and when I begin to explore Articles within RT 4.04 I see a couple of things that I think may be our lack of experience with this aspect.

  1. There does not seem to be a way for me to add any Content since it is always just a header and no box for entry

  2. When I try to extract an article from and existing ticket I get all the History with an apparent option to select which comments or replies I am interested in however there is nothing in the drop down menu for selecting so I can only add all history by hitting Create at the bottom of the screen

Is there a good doc area for Articles that I may use to assist me in RT 4.04 setup?

This really looks cool and I think it will really help our users

Thanks again for all the support given via this list serve

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

Our organization has not used RTFM at all and when I begin to explore
Articles within RT 4.04 I see a couple of things that I think may be our
lack of experience with this aspect.

  1. There does not seem to be a way for me to add any Content since it is
    always just a header and no box for entry

  2. When I try to extract an article from and existing ticket I get all
    the History with an apparent option to select which comments or replies
    I am interested in however there is nothing in the drop down menu for
    selecting so I can only add all history by hitting Create at the bottom
    of the screen

Is there a good doc area for Articles that I may use to assist me in RT
4.04 setup?

docs/customizing/articles_introduction.pod

Thomas