RT 4.0.5 - Self-service default ordering

RT Users
1

Hello,

I’m looking to change the default ordering on the Self Service results
Specifically, the “My open tickets” results

I’ve tried changing the “My open tickets” saved search
but this doesn’t seem to affect the results globally

I’ve also tried altering
/html/SelfService/Elements/MyRequests
to read
@Order => (‘DESC’)
@OrderBy => (‘Created’)

Is this the wrong thing to do?

Any help appreciated
Thanks,

Tony Atkinson

2

I’ve also tried altering
/html/SelfService/Elements/MyRequests
to read
@Order => (‘DESC’)
@OrderBy => (‘Created’)

Is this the wrong thing to do?

Looks right. Cleaning mason cache and restarting web server should make it work.

Best regards, Ruslan.