RT 4.0.5 Pass/forward content type

RT Users
1

Hi,

In RT 4.0.5 in the ticket history the ‘Download (untitled)/with headers’ (text/html) button/link does not pass content type, thus the browser displays the html page in plain text, instead of an html page.

How can we force the content-type information be passed on thru the button/link?

Thank You,

Kamber Dalal
NSO
Verizon
Kamber.dalal@ verizon.com

2

Hi,

In RT 4.0.5 in the ticket history the ‘Download (untitled)/with headers’
(text/html) button/link does not pass content type, thus the browser
displays the html page in plain text, instead of an html page.

How can we force the content-type information be passed on thru the
button/link?

There is a configuration that controls this. It is off by default for
security reasons.

http://bestpractical.com/rt/docs/latest/RT_Config.html#TrustHTMLAttachments

If what you really want is RT to show the (safe, sanitized) HTML in the
ticket history directly, you want to instead set the $MaxInlineBody
config option to 0 and $PreferRictText to 1.

http://bestpractical.com/rt/docs/latest/RT_Config.html#MaxInlineBody
http://bestpractical.com/rt/docs/latest/RT_Config.html#PreferRichText