I setup RT 4.0 for an organization even though this is an
overkill. All we need is just simple ticketing system. I used osticket for
a while and could not find export feature. I thought since RT is very
popular it will have all the features. Now its setup, I am unable to find
how end users create ticket without having to have a user ID.
We just need users to see the page to submit/track ticket without having to
Ticket creation via email is not what I am looking.