RT 4.0.2 articles - How to set RT not to put Article info upon including?

Hello,

First:
Hello, I am very glad to use RT as it is brilliant.

I searched Google the Wiki and FAQs, but I could not find answers to my
problem. I also got through the code on the server where my RT is
installed but I could not find any clues about how to resolve my problem.

My problem:
When I try to insert an article in the REPLY or COMMENT field some
additional info appears.
I would like to include only the contents of the article, but I also get
the name and number of this article in my writing field.

Example:
My example article’s number is 5,
Its title is "Hello"
Its contents:
Hello,

Thank you for contacting us.

When I choose to insert this article here is what I get:

#5: Hello
Content:
Hello,

Thank you for contacting us.

Is it possible to setup RT in a way that will not allow the number and
title info of the article to appear in the writing field?

Thank you in advance for all suggestions!

Best regards
Kate

Hello,

First:
Hello, I am very glad to use RT as it is brilliant.

I searched Google the Wiki and FAQs, but I could not find answers to
my problem. I also got through the code on the server where my RT is
installed but I could not find any clues about how to resolve my
problem.

My problem:
When I try to insert an article in the REPLY or COMMENT field some
additional info appears.
I would like to include only the contents of the article, but I also
get the name and number of this article in my writing field.

Example:
My example article’s number is 5,
Its title is "Hello"
Its contents:
Hello,

Thank you for contacting us.

When I choose to insert this article here is what I get:


#5: Hello

Content:

Hello,

Thank you for contacting us.


Is it possible to setup RT in a way that will not allow the number
and title info of the article to appear in the writing field?

This is controlled on the Class configuration page, there are
checkboxes for it.

Tools -> Configuration -> Tools -> Articles -> Classes -> Select

-kevin

This is controlled on the Class configuration page, there are
checkboxes for it.

Tools -> Configuration -> Tools -> Articles -> Classes -> Select

-kevin


RT Training Sessions (http://bestpractical.com/services/training.html)

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Ooh. Thank You!
I feel so stupid.
Thank you sooo much!
You saved my day!

Regards
Kate