Rt-4.0.18

RT Users
1

I have RT-4.0.18 and RT-IR 3.0. However, select box custom field does not work well. I created two custom fields test1 (select box) and test2 (select box) and test2 depends on the value of test1.
I applied both fields to General queue and Incident Reports queue. The two fields work fine under General queue but not in the Incident Reports queue. In the Incident Reports queue, if I select
One value of test1 field, test2 field does not get changed based on the value of test1 field.

RT-4.0.17 works totally fine for us so far. Please help.

Thanks,
Qiao Xin

2

I have RT-4.0.18 and RT-IR 3.0. However, select box custom field does not work well. I created
two custom fields test1 (select box) and test2 (select box) and test2 depends on the value of
test1.
I applied both fields to General queue and Incident Reports queue. The two fields work fine
under General queue but not in the Incident Reports queue. In the Incident Reports queue, if I
select
One value of test1 field, test2 field does not get changed based on the value of test1 field.
RT-4.0.17 works totally fine for us so far. Please help.

This is likely something that needs to be fixed in RTIR 3.0.1, not in
RT itself. I’ll forward your report to the bugtracker.

-kevin