I am still a very new RT user, but I am now making progress.
I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket.
I have seen two tools that may help at this URL: http://requesttracker.wikia.com/wiki/Contributions
• TimeWorked - Display a report with total time worked per queue/per user • TimeWorkedReport - Display a report with total time worked per user per ticket for one or more queues.
These appear to only work with RT 3.6 - 3.8 and not 4.
Can anybody confirm that these work with RT 4 and or propose another solution?
Thank you very much.
Alex Rhys-Hur n | ITworX Limited
P.O. Box 1649, 00502, Karen, Kenya
Tel: +254 (0) 20 2444824 | Cell: +254 (0) 724 972541
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