Rt 4.0.1 Time Report

Hello Folks,

I am still a very new RT user, but I am now making progress.

I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket.

I have seen two tools that may help at this URL: http://requesttracker.wikia.com/wiki/Contributions

• TimeWorked - Display a report with total time worked per queue/per user 
• TimeWorkedReport - Display a report with total time worked per user per ticket for one or more queues. 

These appear to only work with RT 3.6 - 3.8 and not 4.

Can anybody confirm that these work with RT 4 and or propose another solution?

Thank you very much.

Alex

Alex Rhys-Hur n | ITworX Limited
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I was able – without major surgery – to get the TimeWorkedReport functioning in RT 4. I need to get my changes written up for the wiki, but in the meantime I’d be willing to walk you through them off-list.

Mark Roedel
Webmaster
Enrollment Services
LeTourneau University
903-233-3535 (w) | 903-233-3105 (f)
www.letu.edu | www.facebook.com/myletu | www.twitter.com/LETUadmissionsFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Alex Rhys-Hurn
Sent: Tuesday, August 23, 2011 6:59 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Rt 4.0.1 Time Report

Hello Folks,

I am still a very new RT user, but I am now making progress.

I need to generate reports on time so that we can manage billing to customers. Thereport that I need is a total time worked per queue with a breakdown of time worked per ticket.

I have seen two tools that may help at this URL: http://requesttracker.wikia.com/wiki/Contributions

Can anybody confirm that these work with RT 4 and or propose another solution?

Thank you very much.