RT 4.0.0 - ie hangs but firefox works well

Users are experiencing random hangs when using IE. Firefox and chrome
seem to work well. I can’t narrow down what causes the hangs, but on my
own computer I had to reset IE to its default condition. That’s not an
option for most of our users. Has anyone else experienced this, and more
importantly is there a better solution?

Henry

Users are experiencing random hangs when using IE. Firefox and chrome
seem to work well. I can’t narrow down what causes the hangs, but on my
own computer I had to reset IE to its default condition. That’s not an
option for most of our users. Has anyone else experienced this, and more
importantly is there a better solution?

Please tell us the IE version. Can you provide any enlightenment on how
we might reproduce this?

Thomas

I had the issue on both IE8 and IE9, windows seven x64.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Friday, July 01, 2011 9:34 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 4.0.0 - ie hangs but firefox works well

On 07/01/2011 09:10 AM, Henry Angeles wrote:

Users are experiencing random hangs when using IE. Firefox and chrome
seem to work well. I can’t narrow down what causes the hangs, but on
my own computer I had to reset IE to its default condition. That’s not
an option for most of our users. Has anyone else experienced this, and
more importantly is there a better solution?

Please tell us the IE version. Can you provide any enlightenment on how we might reproduce this?

Thomas

2011 Training: http://bestpractical.com/services/training.html

I had the issue on both IE8 and IE9, windows seven x64.

And my second question? We need something to go on here to have any
idea of what might be the problem.

Thomas

I have several reports of this issue here as well, and can reproduce it myself. Upgrading from 4.0.2 to 4.0.5 didn’t help.

No other browsers are affected, but in larger installations where the default platform is WinXP/IE8, it’s a problem.

Server: Ubuntu 10.04 LTS (x64) / Apache 2 / mod_perl
Request Tracker 4.0.5

Client: Windows XP (x86 - 32 bit)
Internet Explorer 8.0.6001.18702IC

To reproduce:
Log into RT using Internet Explorer 8.
View any existing ticket.
Try to resize the Internet Explorer window.
Result: Window never resizes; IE hangs “forever” and has to be killed.

This seems to me that’s it’s going to be an Internet Explorer bug, but RT is the only thing that seems to provoke it.

Russ McFatter

This seems to me that’s it’s going to be an Internet Explorer bug, but RT is the only thing that seems to provoke it.

Apparently it’s a CSS3 thing, and commenting out the PIE.htc stuff from the appropriate CSS files fixes it (at the expense of losing some niceties like rounded corners). See:

http://issues.bestpractical.com/Ticket/Display.html?id=17896

Tim

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