Now I’m going to ask the other question again.
Is the person who’s performing this reply via the web ui also the
requestor of the ticket they’re replying to?On Tue, Mar 18, 2003 at 01:58:07PM -0700, B. Ash wrote:
Sorry about that, here is what is listed for my one general queue:
Scrips which apply to all queues
On Correspond Open Tickets with template Blank
On Create Autoreply To Requestors with template Autoreply
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Comment Notify Other Recipients as Comment with template Correspondence
On Resolve Notify Requestors with template Resolved Current Scrips: (No scrips) Thanks for your help. bash Jesse Vincent wrote:
Please send your answers to the list. And please answer both questions
in full (that means listing out your scrips). Otherwise, there’s no way
people can help you out.
On Tue, Mar 18, 2003 at 10:47:05AM -0700, B. Ash wrote:
I just have the default installation and scrips. I have not modified
What Scrips have you set up for RT? are you taking into account the
that RT doesn’t automatically mail the person sending the message?
rt-users mailing list
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
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