RT 3.x problems with sending mail from web interface

Hi,

I have had some success with RT 3.x so far. I can create a ticket both
from the rt-mailgate, and the web interface, an auto-reply is sent to
the requestor for both instances.

Unfortunately when I attempt to reply to the newly created ticket the
mail is not delivered to the requestor.

I am sure it is just a configuration error.

Any ideas…

Cheers

–bash

What Scrips have you set up for RT? are you taking into account the fact
that RT doesn’t automatically mail the person sending the message?On Tue, Mar 18, 2003 at 09:09:41AM -0700, B. Ash wrote:

Hi,

I have had some success with RT 3.x so far. I can create a ticket both
from the rt-mailgate, and the web interface, an auto-reply is sent to
the requestor for both instances.

Unfortunately when I attempt to reply to the newly created ticket the
mail is not delivered to the requestor.

I am sure it is just a configuration error.

Any ideas…

Cheers

–bash


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Hi,

I want to reply to the request from the web interface, I can compose the
message, and I can submit it but it never gets delivered.

Is there a scrips needed for this particular action.

Cheers,

–bash

Jesse Vincent wrote:

On Correspond Notify Requestors with Template Correspondence is usually
the one. But you didn’t answer either of my questions.On Tue, Mar 18, 2003 at 10:06:20AM -0700, B. Ash wrote:

Hi,

I want to reply to the request from the web interface, I can compose the
message, and I can submit it but it never gets delivered.

Is there a scrips needed for this particular action.

Cheers,

–bash

Jesse Vincent wrote:

What Scrips have you set up for RT? are you taking into account the fact
that RT doesn’t automatically mail the person sending the message?

On Tue, Mar 18, 2003 at 09:09:41AM -0700, B. Ash wrote:

Hi,

I have had some success with RT 3.x so far. I can create a ticket both
from the rt-mailgate, and the web interface, an auto-reply is sent to
the requestor for both instances.

Unfortunately when I attempt to reply to the newly created ticket the
mail is not delivered to the requestor.

I am sure it is just a configuration error.

Any ideas…

Cheers

–bash


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Please send your answers to the list. And please answer both questions
in full (that means listing out your scrips). Otherwise, there’s no way
people can help you out.On Tue, Mar 18, 2003 at 10:47:05AM -0700, B. Ash wrote:

Hi,

I just have the default installation and scrips. I have not modified
anything.

Thanks

–bash

What Scrips have you set up for RT? are you taking into account the fact
that RT doesn’t automatically mail the person sending the message?

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Sorry about that, here is what is listed for my one general queue:

Scrips which apply to all queues
On Correspond Open Tickets with template Blank
On Create Autoreply To Requestors with template Autoreply
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Comment Notify Other Recipients as Comment with template CorrespondenceOn Resolve Notify Requestors with template Resolved Current Scrips: (No scrips) Thanks for your help. :slight_smile: bash Jesse Vincent wrote:

Please send your answers to the list. And please answer both questions
in full (that means listing out your scrips). Otherwise, there’s no way
people can help you out.

On Tue, Mar 18, 2003 at 10:47:05AM -0700, B. Ash wrote:

Hi,

I just have the default installation and scrips. I have not modified
anything.

Thanks

–bash

What Scrips have you set up for RT? are you taking into account the fact
that RT doesn’t automatically mail the person sending the message?

Now I’m going to ask the other question again.

Is the person who’s performing this reply via the web ui also the
requestor of the ticket they’re replying to?On Tue, Mar 18, 2003 at 01:58:07PM -0700, B. Ash wrote:

Sorry about that, here is what is listed for my one general queue:

Scrips which apply to all queues
On Correspond Open Tickets with template Blank
On Create Autoreply To Requestors with template Autoreply
On Create Notify AdminCcs with template Transaction
On Correspond Notify AdminCcs with template Admin Correspondence
On Correspond Notify Requestors and Ccs with template Correspondence
On Correspond Notify Other Recipients with template Correspondence
On Comment Notify AdminCcs as Comment with template Admin Comment
On Comment Notify Other Recipients as Comment with template Correspondence
On Resolve Notify Requestors with template Resolved Current Scrips: (No scrips) Thanks for your help. :slight_smile: bash Jesse Vincent wrote:

Please send your answers to the list. And please answer both questions
in full (that means listing out your scrips). Otherwise, there’s no way
people can help you out.

On Tue, Mar 18, 2003 at 10:47:05AM -0700, B. Ash wrote:

Hi,

I just have the default installation and scrips. I have not modified
anything.

Thanks

–bash

What Scrips have you set up for RT? are you taking into account the
fact
that RT doesn’t automatically mail the person sending the message?


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

yes the user posting the reply from the ui, is also the requestor.

Jesse Vincent wrote:

Sorry about the trouble, I figured out the problem. The subject of the
messages was being filtered into /dev/null by procmail. Everything
seems to be working well now.

Thanks again for your time.

B. Ash wrote:

I thought I saw a link to a document showing the difference between rt2 and
rt3? Where can I find that?

John

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

I thought I saw a link to a document showing the difference between rt2 and
rt3? Where can I find that?

In you memory, perhaps? :slight_smile:

http://use.perl.org/article.pl?sid=03/03/24/1855213&

Thanks,
/Autrijus/

Perhaps thanks though
At 08:23 AM 3/27/2003, Autrijus Tang wrote:

<file://C:\My Documents\Attach\Re [rt-users] diff RT2 RT3.ems
<0880.0002>>53ccce3.jpg<file://C:\My Documents\Attach\Re [rt-users] diff
RT2 RT3.ems <0880.0002>> Re [rt-users] diff RT2 RT3.ems

<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”