RT 3.8: Script - Notify requestors and other recipients

Hi,

When i reply/resolve a problem and include an email address on the cc: field, RT fires two differente messages, one for the requestor and another for the other email address.

This is a problem because i want both requestor and the other recipient (in cc: field) gets only one message knowing that the message was sent to both.

How can i have a script that notify users and other recipients just using one email message? (FROM: RT3.8 -> TO: xx@hotmail.com and CC: yy@gmail.com)

TIA,

Filipe

Portugal

http://wiki.bestpractical.com/view/ScripAction
section "Managing notification actions"On Tue, Oct 14, 2008 at 1:55 PM, Filipe José Silva Clemente filipe@sapia.uminho.pt wrote:

Hi,

When i reply/resolve a problem and include an email address on the cc:
field, RT fires two differente messages, one for the requestor and another
for the other email address.

This is a problem because i want both requestor and the other recipient (in
cc: field) gets only one message knowing that the message was sent to both.

How can i have a script that notify users and other recipients just using
one email message? (FROM: RT3.8 -> TO: xx@hotmail.com and CC: yy@gmail.com)

TIA,

Filipe

Portugal


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