Hi,
I am a bit of a new-bie on setting up RT and having trouble upgrading RT from 3.8.4 to 3.8.9.
(NB: RT 3.8.4 was installed using yum)
Problem: Upgrade seemed to complete successfully, but strangely enough when I login to RT, it still shows me version 3.8.4.
I am running RT on the following setup:
Fedora Core 12, Apache 2.2.14, MYSQL 5.1
PS: I read in a thread (Carbon60: Cloud Consulting - Services and Solutions) that someone had a similar issue but upgrading to 3.8.8, however, not sure what is meant by “manually installed to 3.8.8”.
I followed the steps detailed below to perform the upgrade:
– unpacked
tar xzvf rt-3.8.9.tar.gz
cd rt-3.8.9
./configure --prefix=/etc/rt3/
– checked for missing dependencies by running:
make testdeps
– script reported some missing dependencies, ran the following command:
make fixdeps
I was notified to configure the CPAN shell, ran the following command to configure it:
/usr/bin/perl -MCPAN -e shell
when prompted installed Bundle::CPANxxl
After this completed…
CPAN – (typed “exit”)
– rechecked for missing dependencies by running:
make testdeps
– ran upgrade
make upgrade
Congratulations. RT has been upgraded. You should now check over
/etc/rt3/etc/RT_Config.pm for any necessary site customization. Additionally,
you should update RT’s system database objects by running
/etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade
– updated database objects by running:
/etc/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade
password: ++++++++
(upgrade to 3.8.9)
– cleared mason cache dir:
rm -fr /etc/rt3/var/mason_data/obj
– stopped and started web-server
service httpd stop
service httpd start
I would appreciate it if someone would point me in the right direction.
Thanks,
Walid