I add this line to my RT_SiteConfig file to add a QA status.
Set(@ActiveStatus, qw(new open stalled QA) );
RussellFrom: firstname.lastname@example.org [mailto:email@example.com] On Behalf Of Mccarthy, Patrick Joseph
Sent: Wednesday, July 22, 2009 10:29 AM
Subject: [rt-users] RT 3.8.4 - How to change the available Status options?
I’ve tried a few different things I’ve found online to add a status in addition to ‘new’, ‘stalled’, etc.
One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to redefine @ACTIVE_STATUS, and another suggested that I modify rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the machine after trying each didn’t bring about any changes.
What’s the preferred methodology in the current version?
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