RT 3.8.4 - How to change the available Status options?

I’ve tried a few different things I’ve found online to add a status in
addition to ‘new’, ‘stalled’, etc.

One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the
machine after trying each didn’t bring about any changes.

What’s the preferred methodology in the current version?

Patrick

Patrick,

We added “pending QA” and “QA approvd” (you are limited to 10 char), by
simply adding them to the setting in RT_SiteConfig.pm in $RTHOME/etc
like this:

“*@ActiveStatus = (‘new’, ‘open’, ‘pending QA’, ‘QA approvd’, ‘stalled’)
unless @ActiveStatus;”

*Then, the only other thing you might want to do is modify the
"MySupportQueues" and “Quicksearch” queries so the new status values
will show up.

Hope this helps.

Kenn
LBNLOn 7/22/2009 7:29 AM, Mccarthy, Patrick Joseph wrote:

I’ve tried a few different things I’ve found online to add a status in
addition to ‘new’, ‘stalled’, etc.

One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to
redefine @ACTIVE_STATUS, and another suggested that I modify
rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the
machine after trying each didn’t bring about any changes.

What’s the preferred methodology in the current version?

Patrick



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Patrick,

I add this line to my RT_SiteConfig file to add a QA status.

Set(@ActiveStatus, qw(new open stalled QA) );

Thanks

RussellFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Mccarthy, Patrick Joseph
Sent: Wednesday, July 22, 2009 10:29 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - How to change the available Status options?

I’ve tried a few different things I’ve found online to add a status in addition to ‘new’, ‘stalled’, etc.

One site suggested adding a file rt3/local/lib/RT/Queue_Local.pm to redefine @ACTIVE_STATUS, and another suggested that I modify rt3/lib/RT/Queue_Overlay.pm. Restarting the webserver and then the machine after trying each didn’t bring about any changes.

What’s the preferred methodology in the current version?

Patrick

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