RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm

RT Users
1

Subject: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm
From: Michael Ellis Michael_Ellis@UManitoba.CA
To: RT-USERS RT-Users@lists.bestpractical.com
Date: 06/07/2009 1:33 PM

Ok, I’ve been beating my head on this one. I had RTFM up and working on a test RT 3.8.2 server and then it just disappeared from the menu. I tried to figure out why, but after spending an afternoon trying to figure it out I >decided that I wouldn’t worry about it as I was going to be reinstalling from scratch for the production system anyway.

So, now I have RT 3.8.4 working, and when I install RTFM 2.4.2 it completes with no errors. I added Set(@Plugins,qw(RT::FM)); to my RT_Siteconfig.pm and flushed the mason cache and restarted httpd. I log into RT, but >RTFM isn’t there. RTFM isn’t listed in the System Configuration.

I’ve got RT’s debug log on, and there are no errors there (except for graphviz) and there are no errors in apache’s logs either.

I’ve searched the web and the mailing lists for this, but almost all of them are due to the missing Set(@Plugins,qw(RT::FM)); or the install location not being in /opt/rt3/local/plugins (which it is for my install). I’m stuck. >Any help would be appreciated.
Are there any errors reported from rt3/sbin/rt-test-dependencies?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

2

Hi Kevin,

Nope, “All dependences have been found.”

Thanks,

MikeFrom: Kevin Gagel
Sent: Monday, July 06, 2009 3:36 PM
To: RT Users
Subject: Re: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFMlinks,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm

Subject: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm
From: Michael Ellis Michael_Ellis@UManitoba.CA
To: RT-USERS RT-Users@lists.bestpractical.com
Date: 06/07/2009 1:33 PM

Ok, I’ve been beating my head on this one. I had RTFM up and working on a test RT 3.8.2 server and then it just disappeared from the menu. I tried to figure out why, but after spending an afternoon trying to figure it out I >decided that I wouldn’t worry about it as I was going to be reinstalling from scratch for the production system anyway.

So, now I have RT 3.8.4 working, and when I install RTFM 2.4.2 it completes with no errors. I added Set(@Plugins,qw(RT::FM)); to my RT_Siteconfig.pm and flushed the mason cache and restarted httpd. I log into RT, but >RTFM isn’t there. RTFM isn’t listed in the System Configuration.

I’ve got RT’s debug log on, and there are no errors there (except for graphviz) and there are no errors in apache’s logs either.

I’ve searched the web and the mailing lists for this, but almost all of them are due to the missing Set(@Plugins,qw(RT::FM)); or the install location not being in /opt/rt3/local/plugins (which it is for my install). I’m stuck. >Any help would be appreciated.

Are there any errors reported from rt3/sbin/rt-test-dependencies?

Kevin W. Gagel
Network Administrator
Local 5448
My blog:
http://mail.cnc.bc.ca/blogs/gagel
My shared files:
http://mail.cnc.bc.ca/users/gagel

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3

I had this problem (RTFM disappeared). What fixed it for me was to
clean up all the different plugins I had and put them on one line in
RT_SiteConfig.pm, like this:

Set(@Plugins,qw(RT::FM RT::IR RTx::EmailCompletion));

Then you can verify if they are loaded ok by checking:

http://yourserver/rt/Admin/Tools/Configuration.html

Hope this helps,

Hi Kevin,

Nope, “All dependences have been found.”

Thanks,

MikeFrom: Kevin Gagel
Sent: Monday, July 06, 2009 3:36 PM
To: RT Users
Subject: Re: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no
RTFMlinks,have added "Set(@Plugins,qw(RT::FM)); " to RT_Siteconfig.pm