RT 3.8.2 prompts for login when viewing tickets via search

RT Users
1

I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2
without any problem

I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a
different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3
database from 3.6.4 and restored it on 3.8.2. Ran rt-setup-database
to upgrade the tables.

I can login to RT 3.8.2, create and process tickets for tickets shows in
“10 newest unowned tickets”, no problem. However, any thing that
involves searches prompts me for the login/password. For example, on
the “quick search” I click on my queue “general”, I get a list of all
the tickets. When I click on one of the ticket #, I get the login
prompt. When I login, the ticket# is properly displayed and I can work
on it.

Similarly, on the search button at the top, if I enter a ticket number
the ticket is displayed and I can work on the ticket. However, if I
enter any search text in the “search” field, the login prompt is displayed.

Did I miss any steps?

Thanks
|Narendra Mehta Email: Narendra.Mehta@sce.carleton.ca |
|Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 |
| |
|Carleton University, Systems and Computer Engineering Department |
|1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 |

2

Did you complete step four in UPGRADING.mysql?

James Moseley

         Narendra Mehta                                                
         <Narendra.Mehta@s                                             
         ce.carleton.ca>                                            To 
         Sent by:                  rt-users@lists.bestpractical.com    
         rt-users-bounces@                                          cc 
         lists.bestpractic                                             
         al.com                                                Subject 
                                   [rt-users] RT 3.8.2 prompts for     
                                   login when viewing tickets via      
         01/09/2009 11:28          search                              
         AM

I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2
without any problem

I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a
different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3
database from 3.6.4 and restored it on 3.8.2. Ran rt-setup-database
to upgrade the tables.

I can login to RT 3.8.2, create and process tickets for tickets shows in
“10 newest unowned tickets”, no problem. However, any thing that
involves searches prompts me for the login/password. For example, on
the “quick search” I click on my queue “general”, I get a list of all
the tickets. When I click on one of the ticket #, I get the login
prompt. When I login, the ticket# is properly displayed and I can work
on it.

Similarly, on the search button at the top, if I enter a ticket number
the ticket is displayed and I can work on the ticket. However, if I
enter any search text in the “search” field, the login prompt is displayed.

Did I miss any steps?

Thanks
|Narendra Mehta Email: Narendra.Mehta@sce.carleton.ca |
|Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 |
| |
|Carleton University, Systems and Computer Engineering Department |
|1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 |

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3

Thanks James. I thought I did not have to apply the schema changes
(etc/upgrade/upgrade-mysql-schema.pl) since I was already running mysql
4.1. Missed one line in the UPGRADING.mysql that says one must run the
script even if old RT was installed on mysql 4.1 or newer.

All is fine now.

Thanks again.

Narendra Mehta

jmoseley@corp.xanadoo.com wrote on 09/01/2009 12:36 PM: