I had a version RT 3.6.4 running on RHEL 4. mysql-4.1. mod_fastcgi-2.4.2
without any problem
I installed 3.8.1 on an RHEL 5 with mod_fastcgi-2.4.6 and perl-5.9 on a
different hardware. Then upgraded to 3.8.2. Dumped the mysql rt3
database from 3.6.4 and restored it on 3.8.2. Ran rt-setup-database
to upgrade the tables.
I can login to RT 3.8.2, create and process tickets for tickets shows in
"10 newest unowned tickets", no problem. However, any thing that
involves searches prompts me for the login/password. For example, on
the “quick search” I click on my queue “general”, I get a list of all
the tickets. When I click on one of the ticket #, I get the login
prompt. When I login, the ticket# is properly displayed and I can work
Similarly, on the search button at the top, if I enter a ticket number
the ticket is displayed and I can work on the ticket. However, if I
enter any search text in the “search” field, the login prompt is displayed.
Did I miss any steps?
|Narendra Mehta Email: Narendra.Mehta@sce.carleton.ca |
|Computer Systems Manager Tel: (613) 520-5737 Fax: (613) 520-5727 |
|Carleton University, Systems and Computer Engineering Department |
|1125 Colonel By Drive, Ottawa, Ontario, Canada K1S 5B6 |