RT 3.8.2 from 3.4.2

Hi,

We have a 6 year old install of RT 3.4.2 running on fedora core 2, I want
to update this to the newest version - 3.8.2. As we need to use RT most of
the time I am currently testing the new version on a different PC.
(intention is to schedule some downtime once my test version is working to
rebuild the original).

I have done a mysql dump, and imported it onto a new fresh build of fedora
10 with mysql 5 and apache 2, however if i do this, when browsing RT i get
logged out every 30 seconds or so. If i setup a new install without
importing the data this does not happen… very strange?

Also, I can’t see how to setup RT to talk to my mailserver? I’ve found a
bit about /etc/aliases but can’t see anywhere for it to point to the IP of
my mailserver? Does anyone have any ideas?

Any help appreciated,

Regards,

Guy.

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Hi Guy,

I just did this for our RT server, upgrading from 3.4.5 to 3.8.6 without
any major problems. Did you follow all of the steps in UPGRADING.mysql
after the import, including:

upgrade-mysql-schema.pl
rt-setup-database
shrink_cgm_table.pl

~JasonOn Tue, 2009-12-01 at 08:52 +0000, Guy Baxter wrote:

Hi,

We have a 6 year old install of RT 3.4.2 running on fedora core 2, I want
to update this to the newest version - 3.8.2. As we need to use RT most of
the time I am currently testing the new version on a different PC.
(intention is to schedule some downtime once my test version is working to
rebuild the original).

I have done a mysql dump, and imported it onto a new fresh build of fedora
10 with mysql 5 and apache 2, however if i do this, when browsing RT i get
logged out every 30 seconds or so. If i setup a new install without
importing the data this does not happen… very strange?

Also, I can’t see how to setup RT to talk to my mailserver? I’ve found a
bit about /etc/aliases but can’t see anywhere for it to point to the IP of
my mailserver? Does anyone have any ideas?

Any help appreciated,

Regards,

Guy.

This email and any attachments are confidential and are intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Emails are not secure and cannot be guaranteed to be free of errors or viruses. It is your responsibility to scan emails and attachments for viruses before opening them.

Any views or opinions expressed are solely those of the author and do not necessarily represent those of The Blackpool Sixth Form College.

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smime.p7s (3.81 KB)

Also, I can’t see how to setup RT to talk to my mailserver? I’ve
found a
bit about /etc/aliases but can’t see anywhere for it to point to the
IP of
my mailserver? Does anyone have any ideas?

As little as I know about this area, I could point out that there are
2 files that you need to be concerned with (main.cf & master.cf). The
file that contains your IP addr. ( & mail relays, etc.) is “main.cf”,
and the safe way to edit “main.cf” is by using “postconf”.

Secondly, /etc/aliases file is where you place your rt-mailgate bits (http://wiki.bestpractical.com/view/ManualEmailConfig
), but it has nothing to do with you IP addr… Once you make your
changes to your /etc/aliases file, then you need to go through a few
steps to make sure the changes you made to the /etc/aliases database
take effect (i.e.,:
shell> sudo postalias /etc/aliases
shell> sudo newaliases

Hope that helps
-Behzad