RT-3.8.2 doesn't send correct HTML letters

RT Users
1

Hi,

I’m trying to send HTML emails from RT3. I added to the template the content
type header:

 Content-Type: text/html

But without luck. I can see two parts of the email - HTML and text in the
ticket message text area but I receive the source of HTML email in my
mailbox:

Content-type: multipart/alternative; boundary="----------=_1284128112-9991-5"
This is a multi-part message in MIME format… ------------=_1284128112-9991-5
Content-Type: text/plain; charset=“utf-8” Dear Dude How are you?
------------=_1284128112-9991-5 Content-Type: text/html; charset=“utf-8” Dear
Dude
How are you?

------------=_1284128112-9991-5–

Moreover, when I added another header to change subject:

I didn’t see that it worked as well. So, my question is. Do I need to
upgrade my RT3 to the latest version because 3.8.2 has some bugs with
headers or I just need to enable some option in the config file?

Any help will be very appreciated.

Cheers,
Michael

2

Hi,

I’m trying to send HTML emails from RT3. I added to the template the content type header:

Content-Type: text/html

But without luck. I can see two parts of the email - HTML and text in the ticket message text
area but I receive the source of HTML email in my mailbox:

That version of RT is from Jan 09 and there have been lots of bugfixes
in the last 20 months. If you’re still seeing it in 3.8.8, please
let us know.