RT 3.8.2 Dashboard Can't find object SearchIds

Greetings,

I’ve searched for this issue on the archives and couldn’t find
anything related to it.

RT 3.8.2 clean install.
When going to Tools->Dashboards->Queries I get the following error message:

Can’t locate object method “SearchIds” via package “RT::Dashboard” at
/opt/rt3/share/html/Dashboards/Queries.html line 95, line 47.

Any ideas?

Thanks,
Roy.

Greetings,

I’ve searched for this issue on the archives and couldn’t find
anything related to it.

RT 3.8.2 clean install.
When going to Tools->Dashboards->Queries I get the following error message:

Can’t locate object method “SearchIds” via package “RT::Dashboard” at
/opt/rt3/share/html/Dashboards/Queries.html line 95, line 47.

Any ideas?

Thanks,
Roy.

Greetings,

I’ve searched for this issue on the archives and couldn’t find
anything related to it.

RT 3.8.2 clean install.
When going to Tools->Dashboards->Queries I get the following error
message:

Can’t locate object method “SearchIds” via package “RT::Dashboard” at
/opt/rt3/share/html/Dashboards/Queries.html line 95, line 47.

How clean is this install? The error you quote would happen if you
were running templates from 3.8.1 against code form 3.8.2
I suggest clearing your mason cache to ensure you’re running
the 3.8.2 templates

-kevin

Hi Kevin,

Thanks for the reply. Was using an alias to restart RT including
cleaning the Mason cache.
The alias rm command was pointing to the wrong directory, so cache
was never cleared.

Thanks again. This issue is now solved.

Regards,On Wed, Feb 11, 2009 at 4:51 PM, Kevin Falcone falcone@bestpractical.com wrote:

On Feb 11, 2009, at 7:50 AM, Roy Depp wrote:

Greetings,

I’ve searched for this issue on the archives and couldn’t find
anything related to it.

RT 3.8.2 clean install.
When going to Tools->Dashboards->Queries I get the following error
message:

Can’t locate object method “SearchIds” via package “RT::Dashboard” at
/opt/rt3/share/html/Dashboards/Queries.html line 95, line 47.

How clean is this install? The error you quote would happen if you
were running templates from 3.8.1 against code form 3.8.2
I suggest clearing your mason cache to ensure you’re running
the 3.8.2 templates

-kevin


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