Rt 3.8.2 - Configure user signature on top

Hi,

What file i need to change in RT 3.8.2 so when I reply to some ticket I have the user signature on top that is near the last answer given.

Example:

"

Dear Sir,

–Message history–On Tue Mar 03 16:59:15 2009, user@blalaland.bla wrote:

bla

bla

bla

bla

bla

bla

bla,

bla

"

TIA,

Filipe Clemente

Portugal

Hi,

What file i need to change in RT 3.8.2 so when I reply to some ticket I
have the user signature on top that is near the last answer given.

I did something like this. Check this post:
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg18032.html.

Switch the line I changed from <% $message %><% $signature %> to <%
$signature %><% $message %> and it should do what you want.

Although it encourages top posting, Outlook has convinced some people in our
organization that it’s how email works…

  • Adam