Hi,
What file i need to change in RT 3.8.2 so when I reply to some ticket I have the user signature on top that is near the last answer given.
Example:
"
Dear Sir,
–Message history–On Tue Mar 03 16:59:15 2009, user@blalaland.bla wrote:
bla
bla
bla
bla
bla
bla
bla,
bla
"
TIA,
Filipe Clemente
Portugal
Hi,
What file i need to change in RT 3.8.2 so when I reply to some ticket I
have the user signature on top that is near the last answer given.
I did something like this. Check this post:
[rt-users] UI Patch - Add whitespace at top of MessageBox if it's a reply/comment.
Switch the line I changed from <% $message %><% $signature %> to <%
$signature %><% $message %> and it should do what you want.
Although it encourages top posting, Outlook has convinced some people in our
organization that it’s how email works…