I have upgraded from 3.8.2. to 3.8.8 without a hitch, apart from seeing
the following line at the bottom of my home page:
“Can’t call method “id” on an undefined value at
/opt/rt3/share/html/Elements/MyReminders line 58.”
And there is no logo. If I remove “MyReminders” from the RT at a glance
page, the linbe disappears and the logo returns. Adding MyReminders back
to the RT at a glance page returns the error and takes away the logo.
Any ideas?
Regards, Jim
Hi Jim,
I am honestly not certain what the root cause of this is, but here is
a quick and dirty trick for displaying the non-broken reminders and
skipping the ones where TicketObj can’t be retrieved:
— /opt/rt3/share/html/Elements/MyReminders 2010-08-09 08:21:30.000000000 -0700
+++ /opt/rt3/local/html/Elements/MyReminders 2010-08-09 08:24:38.000000000 -0700
@@ -55,6 +55,7 @@
% $i++;
% if ($reminder->RefersTo->First) {
% my $ticket= $reminder->RefersTo->First->TargetObj;
+% if ( $ticket ) {
<%$reminder->Subject%>
#<%$ticket->id%>: <%$ticket->Subject%>
@@ -62,6 +63,7 @@
+% }
% }}
I recommend copying your MyReminders element to your local tree and
applying the above patch to see if this might be an acceptable
workaround for you.
HTH,
-ChanceOn Wed, Aug 4, 2010 at 8:05 AM, Jim Tambling Jim.Tambling@datatote.co.uk wrote:
I have upgraded from 3.8.2. to 3.8.8 without a hitch, apart from seeing the
following line at the bottom of my home page:
“Can’t call method “id” on an undefined value at
/opt/rt3/share/html/Elements/MyReminders line 58.”
And there is no logo. If I remove “MyReminders” from the RT at a glance
page, the linbe disappears and the logo returns. Adding MyReminders back to
the RT at a glance page returns the error and takes away the logo.
Any ideas?
Regards, Jim
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
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I am honestly not certain what the root cause of this is, but here is
Usually this means you changed your $Organization config variable
a quick and dirty trick for displaying the non-broken reminders and
skipping the ones where TicketObj can’t be retrieved:
This looks similar to 4313c4b943e7b6c365ee46bcf9d353e91f1bd1a4 which
has been applied to 3.8-trunk
I am facing the same problem…any solution for this.
I have upgraded from 3.8.2. to 3.8.8 without a hitch, apart from seeing
the
following line at the bottom of my home page:
“Can’t call method “id” on an undefined value at
/opt/rt3/share/html/Elements/MyReminders line 58.”
And there is no logo. If I remove “MyReminders” from the RT at a
glance
page, the linbe disappears and the logo returns. Adding MyReminders back
to
the RT at a glance page returns the error and takes away the logo.
Any ideas?
Regards, Jim
Rana Tanveer
+923224247373