RT 3.8.2 -> 3.8.6 upgrade issue FCKeditor error

Hi,

I recently upgraded from 3.8.2 to 3.8.6

When using the web interface, any interaction involving
the FCK editor (i.e. create ticket, reply, resolve, comment) induces a pop-up window (in IE, dont have firefox to test) which says "Unknown toolbar item “CreateDiv” - if I click ok the FCKeditor loads. Luckily, I am
doing this on a test instance. When comparing the two FCKeditor screens, there are several buttons missing on the 3.8.6 screen vs. the 3.8.2 in the editor. I can provide screenshots if requested, but I think this is more a problem with “CreateDiv” vs the actual buttons themselves.

Any ideas?

Thanks.

I recently upgraded from 3.8.2 to 3.8.6

There is no 3.8.6, I assume you mean 3.8.4

When using the web interface, any interaction involving the FCK
editor (i.e. create ticket, reply, resolve, comment) induces a
pop-up window (in IE, dont have firefox to test) which says "Unknown

You don’t give an IE version

toolbar item “CreateDiv” - if I click ok the FCKeditor loads.
Luckily, I am doing this on a test instance. When comparing the two
FCKeditor screens, there are several buttons missing on the 3.8.6
screen vs. the 3.8.2 in the editor. I can provide screenshots if
requested, but I think this is more a problem with “CreateDiv” vs
the actual buttons themselves.

3.8.4 was tested with IE6/7/8 and I don’t see this behavior when
retesting with IE8.

CreateDiv is used in the current version of FCKEditor, it is not an RT
extension, so I don’t know why you would be getting this error.

-kevin