RT 3.8.1 web interface

RT Users
1

HiI’m having a few problems with the web interface of rt-3.8.1 on a new install of fedora 9 including all the latest updatesIn firefox on the localhost RT will run as follows http://localhost or http://localhost/rt both take me to RT login pageOn a remote PC if I try to connect to RT http://myIPaddress I get the default apache welcome pagewhen I try http://myIPaddress/rt I get 404 webpage could not be foundThe Fedora server will also be running mrtg as the main page (http://myIPaddress) so I need RT to run as http://myIPaddress/rtthis is my /etc/httpd/conf.d/rt.confNameVirtualHost localhost ServerAdmin webmaster@localhost DocumentRoot /opt/rt3/share/html Options FollowSymLinks AllowOverride None <Directory /opt/rt3/share/html> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory “/usr/lib/cgi-bin”> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all # ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn # CustomLog /var/log/apache2/access.log combined ServerSignature On Alias /rt “/opt/rt3/share/html” <Directory “/opt/rt3/share/html”> Options Indexes MultiViews FollowSymLinks AllowOverride None Order allow,deny Allow from all ServerName localhost DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 # optional apache logs for RT # ErrorLog /opt/rt3/var/log/apache2.error # TransferLog /opt/rt3/var/log/apache2.access PerlRequire “/opt/rt3/bin/webmux.pl” <Location /NoAuth/images> SetHandler default SetHandler perl-script PerlResponseHandler RT::Mason and my /opt/rt3/etc/RT_SiteConfig.pmSet( $rtname, ‘mydomain.com’);#Set(@Plugins,(qw(Extension::QuickDelete)));Set( $WebDomain, ‘localhost’);Set( $WebPath, ‘/rt’);Any ideas where I’m going wrong pleaseMany thanks in advanceNick
Talk to your Yahoo! Friends via Windows Live Messenger. Find out how.
http://www.windowslive.com/explore/messenger?ocid=TXT_TAGLM_WL_messenger_yahoo_082008

2

Hi Nick,

Might want to have a look at the mail below, I was having the same problem a few days ago and this sorted it for me.

Cheers,

AndyFrom: andrew.fay@hotmail.co.uk
To: ruz@bestpractical.com
Date: Fri, 22 Aug 2008 13:35:59 +0000
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1 home link on interface

Thanks,

That worked!

Andy

Date: Fri, 22 Aug 2008 17:18:58 +0400
From: ruz@bestpractical.com
To: andrew.fay@hotmail.co.uk
Subject: Re: [rt-users] rt 3.8.1 home link on interface
CC: rt-users@lists.bestpractical.com

delete all the crap you have in your virtual host and leave something like:

NameVirtualHost *
<VirtualHost *>
ServerAdmin webmaster@localhost

ErrorLog /var/log/apache2/error.log

# Possible values include: debug, info, notice, warn, error, crit,
# alert, emerg.
LogLevel warn

CustomLog /var/log/apache2/access.log combined
# ServerSignature On

ServerName your.rt.server.hostname

DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8

# optional apache logs for RT
# ErrorLog /opt/rt3/var/log/apache2.error
# TransferLog /opt/rt3/var/log/apache2.access

PerlRequire "/opt/rt3/bin/webmux.pl"

<Location /NoAuth/images>
    SetHandler default
</Location>
<Location />
    SetHandler perl-script
    PerlResponseHandler RT::Mason
</Location>

Set( $WebDomain, ‘localhost’ );
Set( $WebPath, ‘’ );

Also,

When i first hope RT the first page says no found…

if i click approvals which is

http://127.0.0.1/Approvals

then go back to home which is http://127.0.0.1/

I get RT at a glance up… otherwise i get It Works default apache page… so
i am pretty convinced i should be working in the root directory but have no
idea how to get rid of these default apache settings,

thanks,

Andy

From: andrew.fay@hotmail.co.uk
To: ruz@bestpractical.com
Date: Fri, 22 Aug 2008 13:06:46 +0000
CC: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1 home link on interface

Hi

I have tried that and all that happens is when i log on to 127.0.0.1/rt it
comes up with the login screen with no formatting… just text

I have noticed when I click links they are 127.0.0.1/search/simple.html etc
and they work so possibly I should be working in the root directory but I
have somehow set it to use /rt ? somewhere. I say this because if I try
127.0.0.1/rt/search/simple.html i get page not found

Sorry I am pretty new to this as last time I installed I used ubuntu
synaptic package manager to install : )

Thanks,

Andy

Date: Fri, 22 Aug 2008 17:01:33 +0400
From: ruz@bestpractical.com
To: andrew.fay@hotmail.co.uk
Subject: Re: [rt-users] rt 3.8.1 home link on interface
CC: rt-users@lists.bestpractical.com

Set( $WebDomain, ‘localhost’ );
Set( $WebPath, ‘/rt’ );

That’s all you need, as far as I can see. Domain is DOMAIN and is not
domain + path.

=item C<$WebPath>

If you’re putting the web ui somewhere other than at the root of
your server, you should set C<$WebPath> to the path you’ll be
serving RT at.

C<$WebPath> requires a leading / but no trailing /.

In most cases, you should leave C<$WebPath> set to ‘’ (an empty value).

=cut

Hi,

I have tried changing:

Set( $WebDomain, ‘localhost/rt’ );

No effect?

Thanks,

Andy

Date: Fri, 22 Aug 2008 16:18:57 +0400
From: ruz@bestpractical.com
To: andrew.fay@hotmail.co.uk
Subject: Re: [rt-users] rt 3.8.1 home link on interface
CC: rt-users@lists.bestpractical.com

Web* options in the RT config.

Hi,

How do I change the home link on the interface to not point at
127.0.0.1
?

my RT install is located at 127.0.0.1/rt

but 127.0.01 just goes to an apache default page that says : it
works

thanks in advance,

Andy

Get fish-slapping on Messenger! Play Now

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

Get fish-slapping on Messenger! Play Now

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

–
Best regards, Ruslan.

Find out how to make Messenger your very own TV! Try it Now!

Find out how to make Messenger your very own TV! Try it Now!

–
Best regards, Ruslan.

Find out how to make Messenger your very own TV! Try it Now!

Win New York holidays with Kellogg’s & Live Search
http://clk.atdmt.com/UKM/go/107571440/direct/01/