First, make sure you cc the RT users group, not just respond directly to
the poster…
If this is a new install, uninstall the Fedora package then install RT from
source.
The first step is correctly run the ‘configure’ operation:
./configure --prefix=</path/to/rt> --with-web-user=apache
–with-web-group=apache --with-mysql
Note, the above assumes Apache is running with user/group ‘apache’ and you
are using a mysql backend.
Then do make testdeps, make fixdeps, make install, etc.
If you just want to use a new database, follow the steps to create a new
database. Otherwise, follow the steps on upgrading your database to 3.8.1.
Next, your RT_SiteConfig.pm should look something like this:
Set($DatabaseName , ‘’);
Set($DatabasePassword , <‘db password>’);
Set($DatabaseHost , ‘’);
Set($DatabasePort , ‘3306’);
Set($LogToSyslog , ‘info’);
Set($LogToFile , ‘warning’);
Set($LogStackTraces , 1);
Set($Organization , “
1;
It’s probably safe to use the Apache config generated by the Fedora RT3
install, just change the paths, etc. Note, when uninstalling the Fedora
package, you’ll probably lose mod_perl. Just reinstall it via YUM.
This assumes you are using mod_perl vs. FastCGI. I honestly have no idea
what the Fedora 9 package uses. If it uses FastCGI, just reinstall it via
YUM.
James Moseley
"Nick Price"
<np121@hotmail.co
m> To
<jmoseley@corp.xanadoo.com>
08/27/2008 01:48 cc
PM
Subject
RE: [rt-users] rt 3.8.1. upgrade
Thanks
I’ve been trying that for the last 5 weeks with god knows how many
different
configs
It just doesn’t work
I can get it to run ok as http://localhost and http://localhost/rt3 both
take me to the login page I don’ get a choice
Or I can get it to run http://localhost/rt3 only but then in text mode
only
Doesn’t matter what I do with the configs (I’ve tried so many I forget just
how many) it just doesn’t work as http://localhost/rt3 ONLY
I need http://localhost left alone for mrtg
I’m not a linux expert or programmer but I still managed to get mrtg and
nagios installed and running from source
in about 20mins each the documentation was excellent
PLEASE any ideas
Many thanks
Nick Price-----Original Message-----
From: jmoseley@corp.xanadoo.com [mailto:jmoseley@corp.xanadoo.com]
Sent: Wednesday, August 27, 2008 19:58
To: Nick Price
Cc: rt-users@lists.bestpractical.com;
rt-users-bounces@lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1. upgrade
You’ve installed RT from a Fedora package and are now trying to upgrade
from source. You are going to run into all sorts of problems…
Just install RT 3.8.1 from source as a new install in a DIFFERENT
directory. Run configure, make testdeps, etc.
Then run the upgrade database steps, etc. Lastly, modify the Apache RT
config to correct the paths to RT, mod_perl, etc.
James Moseley
Nick Price
<np121@hotmail.co
m> To
Sent by: <rt-users@lists.bestpractical.com>
rt-users-bounces@ cc
lists.bestpractic
al.com Subject
[rt-users] rt 3.8.1. upgrade
08/27/2008 12:28
PM
Hi
I have tried most thing to get 3.8.1 running without success so I have
done the following
- installed fedora 9 as a clean install
- yum update
- yum install rt3
got it to work as I need it to http://localhost/rt3
(http://localhost gives the apache welcome page) but get version rt-3.6.6
it installed it in /usr/share/rt3/html
next I downloaded rt-3.8.1.tar.gz
then
- ./configure --prefix=/usr/share/rt3/html
- make fixdeps
- make upgrade
- upgraded the database
the problem is if i now run http://localhost/rt3 i still get version 3.6.6
if I now change in/etc/httpd/conf.d/rt3.conf
from
PerlRequire /user/sbin/webmux.pl
to
PerlRequire /usr/share/rt3/http/bin/webmux.pl i get 404 not found
What do i need to do to get rt-3.8.1 running as http://localhost/rt3 and
NOT as http://localhost
thanks
Nick
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