RT 3.8.1 successful install but fail to login

RT Users
1

Hello,

I’ve searched for the answer in wiki, google and archives
of this list. Unfortunately couldn’t find any :confused:

I resolved all dependencies successfully, I’m getting
the login screen and all but when I try to login for
the first time with default credentials (root/password)
I get the error message: “user or password incorrect”.

There is only one error line in the log:
[error]: FAILED LOGIN for root from x.x.x.x
(/opt/rt3/share/html/autohandler:265)

How can I increase debug output so I could tell
where to look for clues?

TIA.

RT 3.8.1

Pawel Dlugosz

2

Did you do a “make initialize-database” after your RT installation? It’s possible the RT database still doesn’t exist yet.

Alan-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com on behalf of Pawel Dlugosz
Sent: Thu 10/23/2008 9:08 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.1 successful install but fail to login

Hello,

I’ve searched for the answer in wiki, google and archives
of this list. Unfortunately couldn’t find any :confused:

I resolved all dependencies successfully, I’m getting
the login screen and all but when I try to login for
the first time with default credentials (root/password)
I get the error message: “user or password incorrect”.

There is only one error line in the log:
[error]: FAILED LOGIN for root from x.x.x.x
(/opt/rt3/share/html/autohandler:265)

How can I increase debug output so I could tell
where to look for clues?

TIA.

RT 3.8.1

Pawel Dlugosz
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3

Alan Cheng pisze:

Did you do a “make initialize-database” after your RT installation? It’s possible the RT database still doesn’t exist yet.

Yes, I did that. Database exists and has the user attached to it (rt_user).

Pawel Dlugosz

4

Alan Cheng pisze:

Did you do a “make initialize-database” after your RT installation? It’s possible the RT database still doesn’t exist yet.

I’ve just noticed Users table in database was empty.
Strange.

make dropdb && make initialize-database

And it finally works fine.

Thanks and sorry for the mess.

Pawel Dlugosz