RT 3.8.1 Rich Text Editor is not enabled

Hi All,

I have installed RT 3.8.1 on a new machine and migrated the database from version 3.4.4. RT works fine except that I can’t see the little triangle to view the RichText toolbar when composing a new ticket.

The MessageBoxRichText configuration variable is set to 1, which I think, should enable this feature.

I have upgraded from 3.6 to RT 3.8.0 on another system and the toolbar is accessible.

Any ideas?

Thanks a lot.

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Hi All,

I have installed RT 3.8.1 on a new machine and migrated the database
from version 3.4.4. RT works fine except that I can’t see the little
triangle to view the RichText toolbar when composing a new ticket.

The MessageBoxRichText configuration variable is set to 1, which I
think, should enable this feature.

I have upgraded from 3.6 to RT 3.8.0 on another system and the
toolbar is accessible.

There is a bugfix in the svn repository. 3.8.1 fixed a bunch of bugs
with IE and the rich text
editor but unfortunately introduced a different one. This will be
released as part of 3.8.2.

-kevin