RT 3.8.1 Keeps requiring a login after search

RT Users
1

I have recently upgraded from 3.8.0 to 3.8.1. After the upgrade I am
running into a problem where I am forced back to the login screen after
virtually every click as soon as I to to the Ticket Search form. I can
use the quick search form, but not the full-fledged search.

Looking through the rt-devel list it seems like there are at least two
others who are seeing the same thing (reference:
Carbon60: Cloud Consulting - Services and Solutions )

I am running Ubuntu Server 8.04. I have tried rolling the install back
to the 3.8.0 files and re-applying the upgrade but I got the same
results. I have NOT tried restoring the database and re-applying the
upgrade as this is a live system and I cannot loose some of the data.

I am not seeing anything useful in syslog (w/ RT debug logging to
syslog) or in the Apache logs.

Thoughts? Any help would be appreciated.

Thanks,

Dave

2

my similar issue was at every click to anything, not just searching,
and was related to storing sessions in the mysql db instead of on
the filesys. a quick disable of the db-stored-sessions option in RT’s
config file fixed it (didn’t feel like fixing the actual problem, and
the workaround is fine for our environment, so it works for us).

good luck :slight_smile:

-gabe-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Dave Royer
Sent: Tuesday, September 30, 2008 10:29 AM
To: rt-users@bestpractical.com
Subject: [rt-users] RT 3.8.1 Keeps requiring a login after search

I have recently upgraded from 3.8.0 to 3.8.1. After the upgrade I am
running into a problem where I am forced back to the login screen after
virtually every click as soon as I to to the Ticket Search form. I can
use the quick search form, but not the full-fledged search.

Looking through the rt-devel list it seems like there are at least two
others who are seeing the same thing (reference:
Carbon60: Cloud Consulting - Services and Solutions )

I am running Ubuntu Server 8.04. I have tried rolling the install back
to the 3.8.0 files and re-applying the upgrade but I got the same
results. I have NOT tried restoring the database and re-applying the
upgrade as this is a live system and I cannot loose some of the data.

I am not seeing anything useful in syslog (w/ RT debug logging to
syslog) or in the Apache logs.

Thoughts? Any help would be appreciated.

Thanks,

Dave

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

3

Gabriel Cadieux wrote:

my similar issue was at every click to anything, not just searching,
and was related to storing sessions in the mysql db instead of on
the filesys. a quick disable of the db-stored-sessions option in RT’s
config file fixed it (didn’t feel like fixing the actual problem, and
the workaround is fine for our environment, so it works for us)
Thanks for the tip. The same thing seemed to work for me. For anyone
else in need, I just added Set($WebSessionClass , ‘Apache::Session::File’);
to the RT_SiteConfig.pm file.

Thanks again for the help.

Dave