Rt 3.8.1: Font and spacing issues in ticket history section issue

RT Users
1

Hi folks,

When my users add comments while logged into rt (3.8.1), the font is very large and the lines are
double spaced. When you reply to rt tickets via a mailer, this doesn’t happen.

I’ve googled but haven’t found a setting in the RT_SiteConfig file that fixes this.

Has anyone else seen this?

Cheers,

janet

2

When my users add comments while logged into rt (3.8.1), the font is very
large and the lines are
double spaced. When you reply to rt tickets via a mailer, this doesn’t
happen.

Have you tried turning off the WYSIWYG editor under Preferences? If this
fixes your problem I would try setting:

Set($MessageBoxRichText, 0);