RT 3.8.1 and RTx::EmailCompletion

RT Users
1

I’m trying to use RTx::EmailCompletion with RT 3.8.1 on CentOS 5.2 with
perl 5.10.0.

I had to make a couple of changes to get as far as I have:

  • I had to put symlinks in /opt/rt3/share/html/NoAuth/js and /css for
    the emailcompletion.js and emailcompletion.css respectively. It seems
    to pick up everything else out of the plugin directory, but not those.

  • The plugin’s /Elements/Header/Head callback tries to load
    prototype.js and scriptaculous.js from the wrong locations (both are now
    in subdirectories of html/NoAuth/js). That’s not a big problem since RT
    now includes both of those by default. I removed them entirely from the
    callback just to be sure that’s not causing trouble.

  • I added some RT::Logger->debug() lines to verify that the plugin is
    working and retrieving data.

What I see is that the plugin seems to be working properly but I don’t
get any sort of indication in the browser that this is the case. I can
sometimes hit the tab key to get a completion, but that may just be my
browser. I don’t see any kind of pop-up to select from or anything. I
tried uncommenting the ‘DEBUGGIN PURPOSE’ line in emailcompletion.js and
see it highlight the appropriate fields with red outlines, but don’t see
anything else.

Any hints?