RT 3.8.0 and WebExternalAuth failing

Good morning. Built a new 3.8.0 install on Debian and
have run into a problem getting WebExternalAuth to work.

Everything works with it disabled, and I can confirm that when it is
enabled that a valid REMOTE_USER is presented in the environment
variables but RT refuses to pick up on it (or I am missing something
that is different in 3.8 that worked in 3.6) and falls back to internal
authentication.

I see REMOTE_USER = testuser in my environment, and testuser is setup as
username as well as Unix Login in user identity.

Nothing shows up in debug log except for “Successful login” when I fall
back to internal auth.

Any ideas?

Raymond Richmond phone:(780)492-9327

Team Lead, Network Operations Group fax:(780)492-1729

AICT email:raymond.richmond@ualberta.ca

103A General Services Building

Edmonton, Alberta

Canada T6G 2H1

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            Good morning.  Built a new 3.8.0 install on Debian  

and have run into a problem getting WebExternalAuth to work.
Everything works with it disabled, and I can confirm that when it is
enabled that a valid REMOTE_USER is presented in the environment
variables but RT refuses to pick up on it (or I am missing something
that is different in 3.8 that worked in 3.6) and falls back to
internal authentication.

I see REMOTE_USER = testuser in my environment, and testuser is
setup as username as well as Unix Login in user identity.

Nothing shows up in debug log except for “Successful login” when I
fall back to internal auth.

Can you send along the system configuration information that you’d see
if you clicked Configuration -> Tools in RT? That will tell us
everything about your configuration that we should need to know.

Best,
Jesse