RT 3.8.0 and WebExternalAuth failing

Good morning. Built a new 3.8.0 install on Debian and
have run into a problem getting WebExternalAuth to work.

Everything works with it disabled, and I can confirm that when it is
enabled that a valid REMOTE_USER is presented in the environment
variables but RT refuses to pick up on it (or I am missing something
that is different in 3.8 that worked in 3.6) and falls back to internal
authentication.

I see REMOTE_USER = testuser in my environment, and testuser is setup as
username as well as Unix Login in user identity.

Nothing shows up in debug log except for “Successful login” when I fall
back to internal auth.

Any ideas?

Raymond Richmond phone:(780)492-9327

Team Lead, Network Operations Group fax:(780)492-1729

AICT email:raymond.richmond@ualberta.ca

103A General Services Building

Edmonton, Alberta

Canada T6G 2H1

Omnia mutantur nihil interit

This communication is intended for the use of the recipient to which it
is addressed, and may contain confidential, personal, and/or privileged
information. Please contact us immediately if you are not the intended
recipient of this communication. If you are not the intended recipient
of this communication, do not copy, distribute, or take action on it.

Any communication received in error, or subsequent reply, should be
deleted or destroyed.

            Good morning.  Built a new 3.8.0 install on Debian  

and have run into a problem getting WebExternalAuth to work.
Everything works with it disabled, and I can confirm that when it is
enabled that a valid REMOTE_USER is presented in the environment
variables but RT refuses to pick up on it (or I am missing something
that is different in 3.8 that worked in 3.6) and falls back to
internal authentication.

I see REMOTE_USER = testuser in my environment, and testuser is
setup as username as well as Unix Login in user identity.

Nothing shows up in debug log except for “Successful login” when I
fall back to internal auth.

Can you send along the system configuration information that you’d see
if you clicked Configuration → Tools in RT? That will tell us
everything about your configuration that we should need to know.

Best,
Jesse