Rt 3.6 : apache2 configuration issues

RT Users
1

I am trying to get RT 3.6 running with apache2 on Ubuntu for 2 weeks
now…
I’m not very advanced in RT nor Linux

I really look at a lot of places to find the right helpful information
about apache2 settings for RT 3.6 that are required to get out of the
“almost here”.

I know that my apache2 configuration is wrong and found a lot about this
but never in this particular configuration. RT3.6 + apache2 Parameter
samples are always related to RT 3.4+apache2 or RT3.6+Apache and did not
work. I tried almost all samples available in related links from your
advices:

http://wiki.bestpractical.com/ (the place lots of answers)
Carbon60: Cloud Consulting - Services and Solutions (searchable list archives)
http://www.google.com/ (I generally start
"+RT+MostUniqueErrMsg") And some more…

Can anyone point me in the right direction?

Thanks.

Manuel Eschenbrenner

2

Sorry for the repetition.
Just experiencing some delay in using this for the first time while changing
accounts records.

Regards,

Manuel E

3

Can you post your httpd.conf, the rt section?On Wed, 2006-10-11 at 14:14 +0200, Manuel ESCHENBRENNER wrote:

I am trying to get RT 3.6 running with apache2 on Ubuntu for 2 weeks
now…
I’m not very advanced in RT nor Linux

I really look at a lot of places to find the right helpful information
about apache2 settings for RT 3.6 that are required to get out of the
“almost here”.

I know that my apache2 configuration is wrong and found a lot about this
but never in this particular configuration. RT3.6 + apache2 Parameter
samples are always related to RT 3.4+apache2 or RT3.6+Apache and did not
work. I tried almost all samples available in related links from your
advices:

http://wiki.bestpractical.com/ (the place lots of answers)
Carbon60: Managed Cloud Services (searchable list archives)
http://www.google.com/ (I generally start
"+RT+MostUniqueErrMsg") And some more…

Can anyone point me in the right direction?

Thanks.

Manuel Eschenbrenner

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Scott T. Hildreth shildret@scotth.emsphone.com

4

Here they are…
As I said this are just copies of example found in links since I do not
understand all directives implications especially those related to INODB and
perl.

First here are my current general configuration:

RT: 3.6.0 (from RT.pm)
Perl: Rev 5 ver 8 sub 7 Linux 2.6.10 i486 linux-thread-multi
MySQL: 5.0.22 Debian_0ubuntu6.06.2
Apache2: 2.0.55

Config file (copy from my Windows PC)

ServerName MYSERVERNAME
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8

this line applies to Apache2+mod_perl2 only

Below line might be incorrect, I had to use:

PerlModule Apache2::compat

mod_perl 2.0.1 from FC4 Linux

PerlModule Apache2 Apache::compat

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason This one gives me the syntax error on line 10 (first PerlModule) ...

I guess perl is not properly linked to apache2…
How can I check this?
I tried several different but there is always something wrong somewhere

Thanks

Manuel

-----Message d’origine-----De : Scott T. Hildreth [mailto:shildret@scotth.emsphone.com]
Envoyé : mercredi 11 octobre 2006 15:41
À : Manuel ESCHENBRENNER
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] rt 3.6 : apache2 configuration issues

Can you post your httpd.conf, the rt section?

5

Here they are…
As I said this are just copies of example found in links since I do not
understand all directives implications especially those related to INODB and
perl.

Do you have mod_perl installed?

Here is what I have (I don’t use a VirtualHost)

Alias /rt /usr/local/rt-3.6pre0/share/html/

<Location /rt>
SetHandler perl-script
PerlHandler RT::Mason

PerlModule Apache::DBI

PerlRequire /usr/local/rt-3.6pre0/bin/webmux.pl

<Directory /usr/local/rt-3.6pre0/share/html>

... (I left out the ldap settings) 


<Files *.*>
    SetHandler perl-script
    PerlHandler RT::Mason
</Files>

PerlModule Apache2 Apache::compat <= You don’t need this.

PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason ------------ This one gives me the syntax error on line 10 (first PerlModule) ...

I guess perl is not properly linked to apache2…
How can I check this?
I tried several different but there is always something wrong somewhere

Thanks

Manuel

-----Message d’origine-----
De : Scott T. Hildreth [mailto:shildret@scotth.emsphone.com]
Envoyé : mercredi 11 octobre 2006 15:41
À : Manuel ESCHENBRENNER
Cc : rt-users@lists.bestpractical.com
Objet : Re: [rt-users] rt 3.6 : apache2 configuration issues

Can you post your httpd.conf, the rt section?

I am trying to get RT 3.6 running with apache2 on Ubuntu for 2 weeks
now…
I’m not very advanced in RT nor Linux

I really look at a lot of places to find the right helpful information
about apache2 settings for RT 3.6 that are required to get out of the
“almost here”.

I know that my apache2 configuration is wrong and found a lot about this
but never in this particular configuration. RT3.6 + apache2 Parameter
samples are always related to RT 3.4+apache2 or RT3.6+Apache and did not
work. I tried almost all samples available in related links from your
advices:

http://wiki.bestpractical.com/ (the place lots of answers)
Carbon60: Managed Cloud Services (searchable list archives)
http://www.google.com/ (I generally start
"+RT+MostUniqueErrMsg") And some more…

Can anyone point me in the right direction?

Thanks.

Manuel Eschenbrenner

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Scott T. Hildreth shildreth@allantgroup.com

6

Please forgive me it finally fell working…

My expectations were correct: mod-perl for apache2 package was not properly
installed.

I found it simply searching apache2 packages:

My apache2 installed synaptic packages:

  • apache2
  • apache2-common
  • apache2-doc
  • apache2-mpm-worker
  • apache2-utils
  • libapache2-mod-perl2
  • libapache2-mod-perl2-dev

Then using the basic config file BUT reading author comment for apache2

ServerName RTServer DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 
# next line was comment as it does not run
# PerlModule Apache2 Apache::compat

# Next line was uncomment and replace initial one
PerlModule Apache2::compat

Perlmodule Apache::DBI
PerRequire /opt/rt3/bin/webmux.pl

ErrorLog /var/log/apache2/RTerror.log
LogLevel info
CustomLog /var/log/apache2/RTaccess.log combined
ServerSignature On

<Location />
	SetHandler perl-script
	PerlHandler RT::Mason
w/Location>

Then I had some trouble with rt_user since underscore is not allowed in user
name with my ubuntu version.

I used rtuser instead, modifying RT_SiteConfig.pm to reflect this:

Set($DatabaseUser , ‘rtuser’);
Set($DatabasePassword , ‘MyPwd’);

I have still some problems login in RT but I get the RT login screen and the
initialize-database script was OK consequently I can read data in rt3 db
using MySQL commands.

Thank again for your tries to help.

Manuel