RT 3.6.7 Default Templates

Metz_Bobby · June 7, 2011, 1:28am

Hey all,
I’m attempting to help our new RT admin figure out some oddities with an existing install. Some of his global templates, the default RT ones, were wiped and thus far I can’t seem to find their contents documented anywhere on-line. Having downloaded the 3.6.7 tarball I also don’t see any promising files or at least not any files with the syntax I’m expecting. I see several posts on-line from people seeking similar info but no answers. I’m hoping someone here can point us in the right direction, without suggesting a re-install. I’m expecting files with content similar to this:

Greetings,

You have just submitted a request to the { $Ticket->QueueObj->Name } ticket queue.

Ticket Details

Ticket Num: { $Ticket->Id }
Queue: { $Ticket->QueueObj->Name }
Owner: { $Ticket->OwnerObj->Name }
Status: { $Ticket->Status }
Requestors: { $Transaction->CreatorObj->Name . ’ <’ . $Transaction->CreatorObj->EmailAddress . ‘>’ }
Status: { $Ticket->Status }

Request Details

{ $Transaction->Content }

Or are they not stored in this format anywhere like this?

Thanks in advance,

Bobby

Barnes_Andrew_barnes · June 7, 2011, 12:20pm

Hey all,
I’m attempting to help our new RT admin figure out some oddities with an existing install. Some of his global templates, the default RT ones, were wiped and thus far I can’t seem to find their contents documented anywhere on-line. Having downloaded the 3.6.7 tarball I also don’t see any promising files or at least not any files with the syntax I’m expecting. I see several posts on-line from people seeking similar info but no answers. I’m hoping someone here can point us in the right direction, without suggesting a re-install. I’m expecting files with content similar to this: