RT 3.6.5 and Non LDAP users

Hello.
I have a RT 3.6.5 box working with ldap and tickets being created by
email with no problem.
However i want to be able to allow ticket creation by mail when the mail
is coming from outside my domain.
Is there any way i accept the mail and create a temporary ticket in a
custom queue until someone validates it and puts it in the right queue?

I hope i can get any help.

If needed i can provide a more complete explanation about this scenery.

Regards

Nuno Silva

Hello.
I have a RT 3.6.5 box working with ldap and tickets being created by
email with no problem.
However i want to be able to allow ticket creation by mail when the mail
is coming from outside my domain.
Is there any way i accept the mail and create a temporary ticket in a
custom queue until someone validates it and puts it in the right queue?

Of course!

Look for aprovals on http://wiki.bestpractical.com/.

You can make a script wich handle new tickets created by a requestor not
in your privileged users DB and create an aproval for this.

Emmanuel Lacour ------------------------------------ Easter-eggs
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Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com