Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket
is logged ok and that all works fine. It does not however send the
autoreply like it used to do before the upgrade. I have checked my mail
logs and rt doesn’t even attempt to send it to sendmail. So I was wondering
if there was a known issue in which this occurs. I couldn’t find anything
in the wiki or thread archives. Thanks.
Mike
Do see an outgoing email transaction with autoreply in the history of
the ticket?On 1/31/07, Michael Hogan mhogan30@gmail.com wrote:
Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket
is logged ok and that all works fine. It does not however send the
autoreply like it used to do before the upgrade. I have checked my mail
logs and rt doesn’t even attempt to send it to sendmail. So I was wondering
if there was a known issue in which this occurs. I couldn’t find anything
in the wiki or thread archives. Thanks.Mike
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Best regards, Ruslan.
No, it is not showing an outgoing mail there either. I have tracked down
the issue a little further. My apache logs showed errors with the
Date::Format module which I installed from cpan before the upgrade. It is
required when running make testdeps. It was looking for the Date/Format.pm
in a bunch of directories and it wasn’t there. cpan had installed it in my
perl 5.8.5 directory instead of 5.8.8. I copied it over to the other
directory but now I get this error:
[Wed Jan 31 20:32:31 2007] [error]: Scrip Prepare 3 died. - Require of
RT::Action::Autoreply failed.
“strftime” is not exported by the Date::Format module
Can’t continue after import errors at /opt/rt3/lib/RT/Action/SendEmail.pm
line 59
BEGIN failed–compilation aborted at /opt/rt3/lib/RT/Action/SendEmail.pm
line 59.
I am currently trying to track this down. Any help would be appreciated.
:^)
MikeOn 1/31/07, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:
Do see an outgoing email transaction with autoreply in the history of
the ticket?On 1/31/07, Michael Hogan mhogan30@gmail.com wrote:
Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the
ticket
is logged ok and that all works fine. It does not however send the
autoreply like it used to do before the upgrade. I have checked my mail
logs and rt doesn’t even attempt to send it to sendmail. So I was
wondering
if there was a known issue in which this occurs. I couldn’t find
anything
in the wiki or thread archives. Thanks.Mike
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com–
Best regards, Ruslan.
No, it is not showing an outgoing mail there either. I have tracked down
the issue a little further. My apache logs showed errors with the
Date::Format module which I installed from cpan before the upgrade. It is
required when running make testdeps. It was looking for the Date/Format.pm
in a bunch of directories and it wasn’t there. cpan had installed it in my
perl 5.8.5 directory instead of 5.8.8. I copied it over to the other
directory but now I get this error:[Wed Jan 31 20:32:31 2007] [error]: Scrip Prepare 3 died. - Require of
RT::Action::Autoreply failed.
“strftime” is not exported by the Date::Format module
Can’t continue after import errors at
/opt/rt3/lib/RT/Action/SendEmail.pm line 59
BEGIN failed–compilation aborted at
/opt/rt3/lib/RT/Action/SendEmail.pm line 59.I am currently trying to track this down. Any help would be appreciated.
:^)
Instead of copying things around what is really weird way to do things
done in this case you should run installer with perl 5.8.8 binaries.
If you’re using the cpan shell then just do:
/path/to/perl5.8.8 -MCPAN -eshell
and then do install XXX.
If you install things from a tarball yourself then do:
/path/to/perl5.8.8 Makefile.PL && make && make test && sudo make install
Mike
Do see an outgoing email transaction with autoreply in the history of
the ticket?
Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the
ticket
is logged ok and that all works fine. It does not however send the
autoreply like it used to do before the upgrade. I have checked my mail
logs and rt doesn’t even attempt to send it to sendmail. So I was
wondering
if there was a known issue in which this occurs. I couldn’t find
anything
in the wiki or thread archives. Thanks.Mike
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com–
Best regards, Ruslan.
Best regards, Ruslan.
I uninstalled the copy I had moved over and then found the perl executable
for 5.8.8 and moved it to usr bin so it was the one that ran when I used the
command perl and the prompt. Then I installed the 5.8.8 binary of the
date::format as you described and it is up and running correctly again. I
restarted my webserver as well. Thanks for the help.
MikeOn 1/31/07, Michael Hogan mhogan30@gmail.com wrote:
No, it is not showing an outgoing mail there either. I have tracked down
the issue a little further. My apache logs showed errors with the
Date::Format module which I installed from cpan before the upgrade. It is
required when running make testdeps. It was looking for the Date/Format.pm
in a bunch of directories and it wasn’t there. cpan had installed it in my
perl 5.8.5 directory instead of 5.8.8. I copied it over to the other
directory but now I get this error:[Wed Jan 31 20:32:31 2007] [error]: Scrip Prepare 3 died. - Require of
RT::Action::Autoreply failed.
“strftime” is not exported by the Date::Format module
Can’t continue after import errors at /opt/rt3/lib/RT/Action/SendEmail.pm
line 59
BEGIN failed–compilation aborted at /opt/rt3/lib/RT/Action/SendEmail.pm
line 59.I am currently trying to track this down. Any help would be appreciated.
:^)Mike
On 1/31/07, Ruslan Zakirov ruslan.zakirov@gmail.com wrote:
Do see an outgoing email transaction with autoreply in the history of
the ticket?On 1/31/07, Michael Hogan mhogan30@gmail.com wrote:
Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the
ticket
is logged ok and that all works fine. It does not however send the
autoreply like it used to do before the upgrade. I have checked my
logs and rt doesn’t even attempt to send it to sendmail. So I was
wondering
if there was a known issue in which this occurs. I couldn’t find
anything
in the wiki or thread archives. Thanks.Mike
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com–
Best regards, Ruslan.