RT-3.6.3 and RTFM 2.2.0RC4 - how to create custom fields?

RT Users
1

I can’t see how to create Custom Fields for RTFM 2.2.0RC4 and RT-3.6.3?
If I select “New custom field”, it sends me to the usual custom field
creation page (/Admin/CustomFields/Modify.html?Create=1) and there is
nothing like “article” or “RTFM class” or whatever in the "Applies to"
drop-down - just the usual

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Should I be seeing somthing else? This is a fresh install of RTFM, no
previous version.

PK

Philip Kime
NOPS Systems Architect
310 401 0407

2

In my RT:

RTFM -> Configuration -> Custom Fields (under the RTFM heading) -> New Custom Field

Then, the “applies to” contains “RTFM articles” as well as other entries.

 bobg
3

I have a system runing RT 3.6.1 with sendmail. For
some reason i have to install postfix on it for that I
have to deinstall sendmail. I want to know can RT run
with postfix, if yes then wht changes do it need to
tell rt to commuicate with postfix.

Food fight? Enjoy some healthy debate
in the Yahoo! Answers Food & Drink Q&A.

4

Hello!

we are operating rt with postfix without any problems. You don’t
have to change anything because postfix comes with a compatibilty
binary named sendmail.

My line in RT-SiteConfig:
Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , “-oi -t”);
Set($SendmailBounceArguments , ‘-f “<>”’);
Set($UseFriendlyFromLine , 1);
Set($UseFriendlyToLine , 1);
Set($FriendlyToLineFormat, “”%s of $RT::rtname Ticket #%s":;");

regards!

5

Its Azfar azfarhusain@yahoo.com writes:

I want to know can RT run with postfix

Sure.

if yes then wht changes do it need to tell rt to commuicate with
postfix.

None, I believe, unless there is something tricky with your sendmail
installation.

Leif Nixon - Systems expert
National Supercomputer Centre - Linkoping University

6

Hmm - that’s exactly what mine doesn’t have …

PK

Of Bob GoldsteinSent: Sunday, January 21, 2007 8:13 PM
To: Philip Kime
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT-3.6.3 and RTFM 2.2.0RC4 - how to create
custom fields?

In my RT:

RTFM → Configuration → Custom Fields (under the RTFM heading) → New
Custom Field

Then, the “applies to” contains “RTFM articles” as well as other
entries.

 bobg

This is a multi-part message in MIME format.

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boundary=“----_=_NextPart_001_01C73DC9.B350C1E5”

This is a multi-part message in MIME format.

------_=_NextPart_001_01C73DC9.B350C1E5
Content-Type: text/plain;
charset=“US-ASCII”
Content-Transfer-Encoding: quoted-printable

I can’t see how to create Custom Fields for RTFM 2.2.0RC4 and RT-3.6.3?
If I select “New custom field”, it sends me to the usual custom field
creation page (/Admin/CustomFields/Modify.html?Create=3D1) and there is

nothing like “article” or “RTFM class” or whatever in the “Applies to”
drop-down - just the usual
=20
Tickets
Groups
Users
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Ticket Transactions
=20
Should I be seeing somthing else? This is a fresh install of RTFM, no
previous version.
=20
PK
=20

Philip Kime
NOPS Systems Architect
310 401 0407
=20

------_=_NextPart_001_01C73DC9.B350C1E5
Content-Type: text/html;
charset=“US-ASCII”
Content-Transfer-Encoding: quoted-printable

I = can't see how to=20 create Custom Fields

for RTFM 2.2.0RC4 and RT-3.6.3? If I select “New = custom=20 field”, it

sends me to the usual custom field creation page=20
(/Admin/CustomFields/Modify.html?Create=3D1) and there is nothing like
= “article”=20 or “RTFM class” or whatever in the “Applies to”
drop-down - just the=20 usual

<SPAN=20
class=3D232420202-22012007> 

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Groups
Users
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Ticket =

Transactions

 
 Should I be=20 seeing somthing else? This is a fresh install of RTFM, no previous=20 version.
 
PK
 
--
Philip Kime
NOPS Systems = Architect
310 401 0407
 

------_=_NextPart_001_01C73DC9.B350C1E5–

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Content-Disposition: inline

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Community help: http://wiki.bestpractical.com Commercial support:
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7

Case closed … I had modified the URI-related files to turn
“fsck.com-rtfm” into “rtfm” and forgot to change one “use” line so the
CF overlay code wasn’t being loaded. Fine now.

PK

Hmm - that’s exactly what mine doesn’t have …

Of Bob GoldsteinSent: Sunday, January 21, 2007 8:13 PM
To: Philip Kime
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT-3.6.3 and RTFM 2.2.0RC4 - how to create
custom fields?

In my RT:

RTFM → Configuration → Custom Fields (under the RTFM heading) → New
Custom Field

Then, the “applies to” contains “RTFM articles” as well as other
entries.

8

Depending on how you decided to setup postfix, you may need to read this :
http://wiki.bestpractical.com/index.cgi?PostFixSQLAliasProblem

Its Azfar wrote: