I am having a similar problem to dkubilos at oxnardsd posted on
Since we upgraded to RT 3.6.3 (running on an Apple Server (OS X
Server 10.4.8), we are having problems with the sending of e-mail when a
comment is posted.
A "Reply" which generates a correspond action, works fine, but
if you click on Comment from the Ticket Display screen, enter a comment
and click Update Ticket, the ticket is updated with the comment but no
mail is generated. Nothing ever hits the mail logs, but in the RT log,
I see the following:
[Tue Mar 13 14:20:16 2007] [error]: Scrip Prepare 8 died. - Can’t locate
object method “new” via package “RT::Action::NotifyAsComment” at
/opt/rt3/lib/RT/ScripAction_Overlay.pm line 177, line 23.
I also see similar errors in the RT log with RT::Action::Notify listed
as the offending package.
I have run make testdeps on our prod machine and everything appears to
be in order.
I have repaired permissions on the server thinking it may have been a
I have upgraded DBIx::SearchBuilder since I saw this solving a similar
I am still seeing the error.
Any ideas or directions you can point me in would be greatly
Dennis P. Gilhooley
State University of New York at Buffalo
Administrative Computing Services email: email@example.com
215 MFAC, Ellicott Complex Tel: 716-645-3587 ext. 7006
Buffalo, NY 14261-0016 Fax: 716-645-3588