RT 3.6.0rc2 not attempting email to requestors upon reply

Hello,

When I go to reply to a ticket, RT does not even attempt to send
email out to the requestor’s email address within version 3.6 - there
is no record at all in my mail log. Is this the intended behavior, or
a simple misconfiguration? If the latter, what needs to be corrected?
I can’t seem to locate anything on the WIki…

Joe Auty
UITS Messaging
Indiana University
jauty@indiana.edu

PGP.sig (186 Bytes)

If I were to wager a guess, it looks like the problem involves the
scrip:

On Correspond Notify Requestors and Ccs with template Correspondence

Is there some sort of way of verifying that this Scrip is working?On Jun 7, 2006, at 2:09 PM, Joe Auty wrote:

Hello,

When I go to reply to a ticket, RT does not even attempt to send
email out to the requestor’s email address within version 3.6 -
there is no record at all in my mail log. Is this the intended
behavior, or a simple misconfiguration? If the latter, what needs
to be corrected? I can’t seem to locate anything on the WIki…


Joe Auty
UITS Messaging
Indiana University
jauty@indiana.edu


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Joe Auty
UITS Messaging
Indiana University
jauty@indiana.edu

PGP.sig (186 Bytes)

If I were to wager a guess, it looks like the problem involves the
scrip:

On Correspond Notify Requestors and Ccs with template Correspondence

Is there some sort of way of verifying that this Scrip is working?

Might this have something to do with $NotofyActor in RT_Config.pm?

Yes, it sure is!

A rather confusing default, but I should have looked in the config
file rather than the web interface… I was thinking this was more of
a permissions issue or something, as the feedback provided in the web
interface was a little confusing (listing the script it will trigger,
but not listing the email addresses - I didn’t anticipate that I
should have expected the email addresses to be listed in addition to
the scrips)

Or, perhaps I’m just a dummy! =)

Thanks though!On Jun 7, 2006, at 2:50 PM, Todd Chapman wrote:

On Wed, Jun 07, 2006 at 02:33:12PM -0400, Joe Auty wrote:

If I were to wager a guess, it looks like the problem involves the
scrip:

On Correspond Notify Requestors and Ccs with template Correspondence

Is there some sort of way of verifying that this Scrip is working?

Might this have something to do with $NotofyActor in RT_Config.pm?

Joe Auty
UITS Messaging
Indiana University
jauty@indiana.edu

PGP.sig (186 Bytes)

Joe Auty wrote:

If I were to wager a guess, it looks like the problem involves the scrip:

On Correspond Notify Requestors and Ccs with template Correspondence

Is there some sort of way of verifying that this Scrip is working?

Hello,

When I go to reply to a ticket, RT does not even attempt to send
email out to the requestor’s email address within version 3.6 - there
is no record at all in my mail log. Is this the intended behavior, or
a simple misconfiguration? If the latter, what needs to be corrected?
I can’t seem to locate anything on the WIki…


Joe Auty
UITS Messaging
Indiana University
jauty@indiana.edu


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


Joe Auty
UITS Messaging
Indiana University
jauty@indiana.edu



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Joe,

We use that particular global scrip all the time. no problems. What 

privileges do you have set for the role Requestors? We use
SeeOutgoingEmail for everyone at the global level and at the Queue level
ReplyToTicket for certain groups using certain Queues (depending on
purpose of Queue). I’d look at your privileges and scrips. Watcher can
get E_mail to if you give them the privilege as well.

Kenn