RT-3.5.3: suggestion for Preferences

Hello,

I just had a look at RT 3.5.3 and noticed the really useful feature that
permits customization of the search views and the “RT at a Glance” page
on a per-user basis.

What about defining per-group defaults for those views? E.g. billing
agents get a different view than technical support people, who see
something else than sales people. To me it doesn’t make sense to
configure those views individually if the configuration applies to a
large group of users…

What I’d also love to see is links to a user defined subset of “my saved
searches” on the start page…

Thanks for a wonderful piece of software, keep up the good work!

Alex

PS: I just ordered my copy of “RT Essentials” :slight_smile:

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We’d like the group preference configuration as well.

Stephen Turner from MIT has already put together the bits to put all of
a users saved searches (group and individual) on the homepage:

http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches

Joby Walker
ITI SSG, University of Washington


PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Alexander List wrote:

Hello,

I just had a look at RT 3.5.3 and noticed the really useful feature that
permits customization of the search views and the “RT at a Glance” page
on a per-user basis.

What about defining per-group defaults for those views? E.g. billing
agents get a different view than technical support people, who see
something else than sales people. To me it doesn’t make sense to
configure those views individually if the configuration applies to a
large group of users…

What I’d also love to see is links to a user defined subset of “my saved
searches” on the start page…

Thanks for a wonderful piece of software, keep up the good work!

Alex

PS: I just ordered my copy of “RT Essentials” :slight_smile:


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