RT 3.5.3 Custom Field Problems

Stewart_Tranter · September 20, 2005, 9:30am

Hello everyone,

Some, all or none of you may have been following my trials and
tribulations on getting the latest versions of RT to work with
mod_perl2, or as it turns out, mod_perl 1.99.22 (apparently the first
version of mod_perl2).

Anyhow, I’ve now managed to get RT3.5.3 up and running, but I encounter
the following problem, possibly a bug?

When I create “Custom fields for tickets” I get the following error when
clicking on “Applies To”:

error: Error during compilation of
/opt/rt3/share/html/Admin/Elements/PickObjects:
“my” variable $id masks earlier declaration in same scope at
/opt/rt3/share/html/Admin/Elements/PickObjects line 54.

context:
…
50: % my $count;
51: % foreach my $Object (@Objects) {
52:
53: % my $id = “Object-”.$Object->id.“-CF-”.$id;
54: % my $id = “Object-”.$Object->id.“-CF-”.$id;
55: % if (!$ReadOnly) {
56:
57: <input type=“checkbox” id=“<% $id %>” name=“<% $id %>” value=“1”
<% $Checked ? ‘CHECKED’ : ‘’%>
58: >
…
code stack: /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:426
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202
/opt/rt3/share/html/Admin/CustomFields/Objects.html:60
/opt/rt3/share/html/Admin/autohandler:47
/opt/rt3/share/html/autohandler:247

raw error:

Error during compilation of /opt/rt3/share/html/Admin/Elements/PickObjects:
“my” variable $id masks earlier declaration in same scope at
/opt/rt3/share/html/Admin/Elements/PickObjects line 54.

Trace begun at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm line 826
HTML::Mason::Interp::_compilation_error(‘HTML::Mason::Interp=HASH(0xa8a97dc)’,
‘/opt/rt3/share/html/Admin/Elements/PickObjects’, ‘Error during
compilation of :^J"my" variable $id masks earlier declaration in same
scope at /opt/rt3/share/html/Admin/Elements/PickObjects line
54.^J^J^JStack:^J
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:422]^J
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1092]^J
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1023]^J
[/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:1202]^J
[/opt/rt3/share/html/Admin/CustomFields/Objects.html:60]^J
[/opt/rt3/share/html/Admin/autohandler:47]^J
[/opt/rt3/share/html/autohandler:247]^J’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm line 426
HTML::Mason::Interp::load(‘HTML::Mason::Interp=HASH(0xa8a97dc)’,
‘/Admin/Elements/PickObjects’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1092
HTML::Mason::Request::_fetch_comp(‘HTML::Mason::Request::ApacheHandler=HASH(0xa4c7358)’,
‘/Admin/Elements/PickObjects’,
‘HTML::Mason::Component::FileBased=HASH(0xb2f6438)’,
‘SCALAR(0xa4c67e8)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1023
HTML::Mason::Request::fetch_comp(‘HTML::Mason::Request::ApacheHandler=HASH(0xa4c7358)’,
‘/Admin/Elements/PickObjects’, undef, ‘SCALAR(0xa4c67e8)’) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1202
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0xa4c7358)’,
‘/Admin/Elements/PickObjects’, ‘Objects’, ‘ARRAY(0xb376d30)’, ‘id’, 6,
‘Checked’, 1) called at
/opt/rt3/share/html/Admin/CustomFields/Objects.html line 60
HTML::Mason::Commands::ANON(‘id’, 6, ‘id’, 6, ‘id’, 6) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb2f6438)’,
‘id’, 6, ‘id’, 6, ‘id’, 6) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1255
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1249
HTML::Mason::Request::comp(undef, undef, ‘id’, 6, ‘id’, 6, ‘id’, 6)
called at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0xa4c7358)’,
‘id’, 6) called at /opt/rt3/share/html/Admin/autohandler line 47
HTML::Mason::Commands::ANON(‘id’, 6, ‘id’, 6) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb2413dc)’,
‘id’, 6, ‘id’, 6) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1255
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1249
HTML::Mason::Request::comp(undef, undef, ‘id’, 6, ‘id’, 6) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0xa4c7358)’,
‘id’, 6) called at /opt/rt3/share/html/autohandler line 247
HTML::Mason::Commands::ANON(‘id’, 6) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb19de70)’,
‘id’, 6) called at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1250
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1249
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 6) called at
/usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 413
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xa4c7358)’)
called at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 167
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xa4c7358)’)
called at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 817
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0xa8a9698)’,
‘Apache2::RequestRec=SCALAR(0xb2915e8)’) called at
/opt/rt3/bin/webmux.pl line 122
eval {…} at /opt/rt3/bin/webmux.pl line 122
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xb2915e8)’) called at -e
line 0
eval {…} at -e line 0

Is this a bug?

Thanks and kind regards,

Stewart
Stewart Tranter
Computing Services
Loughborough University

E: s.g.tranter@lboro.ac.uk
W: http://www.lboro.ac.uk/computing/
T: +44 (0) 1509 223719
F: +44 (0) 1509 223989

Ruslan_Zakirov · September 20, 2005, 9:03pm

Hello everyone,

Some, all or none of you may have been following my trials and
tribulations on getting the latest versions of RT to work with
mod_perl2, or as it turns out, mod_perl 1.99.22 (apparently the first
version of mod_perl2).

Anyhow, I’ve now managed to get RT3.5.3 up and running, but I encounter
the following problem, possibly a bug?

When I create “Custom fields for tickets” I get the following error when
clicking on “Applies To”:

error: Error during compilation of
/opt/rt3/share/html/Admin/Elements/PickObjects:
“my” variable $id masks earlier declaration in same scope at
/opt/rt3/share/html/Admin/Elements/PickObjects line 54.

context:
…
50: % my $count;
51: % foreach my $Object (@Objects) {
52:
53: % my $id = “Object-”.$Object->id.“-CF-”.$id;
54: % my $id = “Object-”.$Object->id.“-CF-”.$id;
Code duplication here.

[snip]

Best regards, Ruslan.

Jesse_Vincent · September 20, 2005, 9:18pm

context:
…
50: % my $count;
51: % foreach my $Object (@Objects) {
52:
53: % my $id = “Object-”.$Object->id.“-CF-”.$id;
54: % my $id = “Object-”.$Object->id.“-CF-”.$id;
Code duplication here.

Nice catch. (Merge bug) Fixed in 3864

Joseph_Micciche · September 21, 2005, 6:50pm

context:
…
50: % my $count;
51: % foreach my $Object (@Objects) {
52:
53: % my $id = “Object-”.$Object->id.“-CF-”.$id;
54: % my $id = “Object-”.$Object->id.“-CF-”.$id;
Code duplication here.

Nice catch. (Merge bug) Fixed in 3864

I experienced the exact same problem on our RT3.5.3. Removed this duplicate
code and the Custom Field Problem has now morphed into:

error: Error during compilation of
/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue:
syntax error at /usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue
line 76, near “},”

context: …
72:
73:
74: <%init>
75: </%init>
76: <%args>
77: $CustomField => undef
78: </%args>
79:

code stack: /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:326
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:892
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:996
/usr/local/rt/share/html/Admin/CustomFields/Modify.html:107
/usr/local/rt/share/html/Admin/autohandler:47
/usr/local/rt/share/html/autohandler:247

raw error

Error during compilation of
/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue:
syntax error at /usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue
line 76, near “},”

Trace begun at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm
line 589
HTML::Mason::Interp::_compilation_error(‘HTML::Mason::Interp=HASH(0x940490c)’,
‘/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue’, ‘Error
during compilation of :^Jsyntax error at
/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue line 76, near
“},”^J^J^JStack:^J [/usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Interp.pm:320]^J [/usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm:892]^J [/usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm:996]^J
[/usr/local/rt/share/html/Admin/CustomFields/Modify.html:107]^J
[/usr/local/rt/share/html/Admin/autohandler:47]^J
[/usr/local/rt/share/html/autohandler:247]^J’) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm line 326
HTML::Mason::Interp::load(‘HTML::Mason::Interp=HASH(0x940490c)’,
‘/Admin/Elements/AddCustomFieldValue’) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 892
HTML::Mason::Request::fetch_comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘/Admin/Elements/AddCustomFieldValue’) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 996
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘/Admin/Elements/AddCustomFieldValue’, ‘CustomField’,
‘RT::CustomField=HASH(0x99a8514)’) called at
/usr/local/rt/share/html/Admin/CustomFields/Modify.html line 107
HTML::Mason::Commands::ANON(‘id’, 9, ‘id’, 9, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99a1944)’,
‘id’, 9, ‘id’, 9, ‘id’, 9) called at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘id’, 9, ‘id’, 9, ‘id’, 9) called
at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘id’, 9) called at /usr/local/rt/share/html/Admin/autohandler line 47
HTML::Mason::Commands::ANON(‘id’, 9, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98f8444)’,
‘id’, 9, ‘id’, 9) called at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘id’, 9, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘id’, 9) called at /usr/local/rt/share/html/autohandler line 247
HTML::Mason::Commands::ANON(‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x96baf14)’,
‘id’, 9) called at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm line 1069
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’)
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 134
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’)
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x9402434)’,
‘Apache=SCALAR(0x98e9ae8)’) called at /usr/local/rt/bin/webmux.pl line 122
eval {…} at /usr/local/rt/bin/webmux.pl line 122
RT::Mason::handler(‘Apache=SCALAR(0x98e9ae8)’) called at /dev/null line 0
eval {…} at /dev/null line 0

Jesse_Vincent · September 21, 2005, 8:34pm

Give 3.5.4 a shot? I just rolled the release for you ;)On Wed, Sep 21, 2005 at 02:50:35PM -0400, Joseph_Micciche@Progressive.com wrote:

context:
…
50: % my $count;
51: % foreach my $Object (@Objects) {
52:
53: % my $id = “Object-”.$Object->id.“-CF-”.$id;
54: % my $id = “Object-”.$Object->id.“-CF-”.$id;
Code duplication here.

Nice catch. (Merge bug) Fixed in 3864

I experienced the exact same problem on our RT3.5.3. Removed this duplicate
code and the Custom Field Problem has now morphed into:

error: Error during compilation of
/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue:
syntax error at /usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue
line 76, near “},”

context: …
72:
73:
74: <%init>
75: </%init>
76: <%args>
77: $CustomField => undef
78: </%args>
79:

code stack: /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm:326
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:892
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm:996
/usr/local/rt/share/html/Admin/CustomFields/Modify.html:107
/usr/local/rt/share/html/Admin/autohandler:47
/usr/local/rt/share/html/autohandler:247

raw error

Error during compilation of
/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue:
syntax error at /usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue
line 76, near “},”

Trace begun at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm
line 589
HTML::Mason::Interp::_compilation_error(‘HTML::Mason::Interp=HASH(0x940490c)’,
‘/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue’, ‘Error
during compilation of :^Jsyntax error at
/usr/local/rt/share/html/Admin/Elements/AddCustomFieldValue line 76, near
“},”^J^J^JStack:^J [/usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Interp.pm:320]^J [/usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm:892]^J [/usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm:996]^J
[/usr/local/rt/share/html/Admin/CustomFields/Modify.html:107]^J
[/usr/local/rt/share/html/Admin/autohandler:47]^J
[/usr/local/rt/share/html/autohandler:247]^J’) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Interp.pm line 326
HTML::Mason::Interp::load(‘HTML::Mason::Interp=HASH(0x940490c)’,
‘/Admin/Elements/AddCustomFieldValue’) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 892
HTML::Mason::Request::fetch_comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘/Admin/Elements/AddCustomFieldValue’) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 996
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘/Admin/Elements/AddCustomFieldValue’, ‘CustomField’,
‘RT::CustomField=HASH(0x99a8514)’) called at
/usr/local/rt/share/html/Admin/CustomFields/Modify.html line 107
HTML::Mason::Commands::ANON(‘id’, 9, ‘id’, 9, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99a1944)’,
‘id’, 9, ‘id’, 9, ‘id’, 9) called at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘id’, 9, ‘id’, 9, ‘id’, 9) called
at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘id’, 9) called at /usr/local/rt/share/html/Admin/autohandler line 47
HTML::Mason::Commands::ANON(‘id’, 9, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98f8444)’,
‘id’, 9, ‘id’, 9) called at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm line 1074
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, ‘id’, 9, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’,
‘id’, 9) called at /usr/local/rt/share/html/autohandler line 247
HTML::Mason::Commands::ANON(‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x96baf14)’,
‘id’, 9) called at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/Request.pm line 1069
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1068
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 9) called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 338
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’)
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 134
eval {…} at /usr/local/lib/perl5/site_perl/5.8.6
/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a7bc0)’)
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm
line 827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x9402434)’,
‘Apache=SCALAR(0x98e9ae8)’) called at /usr/local/rt/bin/webmux.pl line 122
eval {…} at /usr/local/rt/bin/webmux.pl line 122
RT::Mason::handler(‘Apache=SCALAR(0x98e9ae8)’) called at /dev/null line 0
eval {…} at /dev/null line 0

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Joseph_Micciche · September 21, 2005, 8:45pm

Give 3.5.4 a shot? I just rolled the release for you

Hi Jesse, thanks for the quick response! I just upgraded to 3.5.4, blew
away mason_data, stopped and started httpd, and am still experiencing the
exact same error with custom fields. Let me know if you need any more
information, I’d be happy to try and provide anything I can.

joe

Jesse_Vincent · September 21, 2005, 8:52pm

Give 3.5.4 a shot? I just rolled the release for you

Hi Jesse, thanks for the quick response! I just upgraded to 3.5.4, blew
away mason_data, stopped and started httpd, and am still experiencing the
exact same error with custom fields. Let me know if you need any more
information, I’d be happy to try and provide anything I can.

How about 3.5.5?

Joseph_Micciche · September 22, 2005, 1:05pm

PM:

Give 3.5.4 a shot? I just rolled the release for you

Hi Jesse, thanks for the quick response! I just upgraded to 3.5.4, blew
away mason_data, stopped and started httpd, and am still experiencing
the
exact same error with custom fields. Let me know if you need any more
information, I’d be happy to try and provide anything I can.

How about 3.5.5?

Hi Jesse, thanks for the fast turnaround.

3.5.5 did indeed fix the CustomField problem we’ve been discussing. We’ll
go ahead and beat on it some more…

Thanks!

joe

Peter_Popovics · September 22, 2005, 1:41pm

We are in the progress of reimplementing rt, and I’m hesitating about moving
to 3.5, before we train users. However, we still need some localization and
tuning - the same we did with 3.4.3.

Currently I have problems displaying most of RT screens under IE6. The boxes
are ugly, calendar link doesn’t work, title texts are running on the top of
box headers… etc, etc.

I’ve seen some hacking with stylesheets in order to support IE5 - but it’s
not clear for me what the current status of them is. I couldn’t figure out
yet, what’s wrong with the calendar link.

Please let me know if it’s a minor bug in 3.5.5 (I mean it was working
before), or there is a plan to solve this issue. I this is the case, some
directions would be nice to start the bug tracing…

(btw, on another portal system with fancy layout we didn’t manage to avoid
browser specific stylesheets - we ended up by specialized css for IE and
Mozilla like browsers… Maybe we have to do this here as well?)

Thanks,

P.Peter

Jesse_Vincent · September 23, 2005, 4:31am

We are in the progress of reimplementing rt, and I’m hesitating about moving
to 3.5, before we train users. However, we still need some localization and
tuning - the same we did with 3.4.3.

Currently I have problems displaying most of RT screens under IE6. The boxes
are ugly, calendar link doesn’t work, title texts are running on the top of
box headers… etc, etc.

Is it actually rendering differently on IE than on other browsers?
Screenshots and patches would be most appreciated.

I’ve seen some hacking with stylesheets in order to support IE5 - but it’s
not clear for me what the current status of them is. I couldn’t figure out
yet, what’s wrong with the calendar link.

It was known broken in 3.5.3, but others have reported it fixed in
3.5.5.

(Also, you mentioned IE6 once and then IE5. Are you intentionally
talking about the two different versions?)

Stewart_Tranter · September 23, 2005, 7:31am

Quoting Jesse Vincent jesse@bestpractical.com:

Is it actually rendering differently on IE than on other browsers?
Screenshots and patches would be most appreciated.

Sorry to butt in to this thread halfway…

Yes, RT 3.5.5 does render differently in IE6 to Firefox and Opera where it
works 100% fine as far as I can tell. Not sure if previous versions were
the same as I didn’t start checking until I read this thread. I’ll try to
get some screenshots sent out Monday if you still need them.

I couldn’t figure out yet, what’s wrong with the calendar link.
It was known broken in 3.5.3, but others have reported it fixed in
3.5.5.

The calendar link is definitely fixed in RT 3.5.5.

Stewart