RT 3.4.5 CustomField SortOrder

RT Users
1

Hello,
I have a problem in visualization order of ticket custom fields:

I am able to sort custom fields in the queue configuration page and the content of objectcustomfields table is correct according to sort order defined.
In ticket display page otherwise, the custom fields order is wrong.

I have RT version 3.4.5 on suse linux 10, perl 5.8.8, Oracle9i Enterprise Edition Release 9.2.0.7.0, DBIx::SearchBuilder v1.45.

Can someone help me?

thanks

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2

Cafiero Mauro, IT wrote:

Hello,
I have a problem in visualization order of ticket custom fields:

I am able to sort custom fields in the queue configuration page and the
content of objectcustomfields table is correct according to sort order
defined.

In ticket display page otherwise, the custom fields order is wrong.

I have RT version 3.4.5 on suse linux 10, perl 5.8.8, Oracle9i
Enterprise Edition Release 9.2.0.7.0, DBIx::SearchBuilder v1.45.
I have a patch that we use on Oracle10g which seems to solve this
problem. I have also mailed this to this mailinglist or the devellist.
Problem is that SearchBuilder constructs a query with a Group By
expression which is not needed. Change was introduced for Postgress but
also incorperated into the Oracle part.

Joop

3

I have the same problem.

Can you post a the exact url where you post it? or a detailed procedure on how
you do it. Thank you.