RT 3.4.0 - RT could not load a valid user

RT Users
1

Hi,
I have installed RT 3.4.0 in a Linux system Fedora Core 2. In
/var/log/message appares errore message like:
Oct 16 12:44:54 xxxxx RT: RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user
for this email (news@xxxxx.net). You might need to grant ‘Everyone’ the
right ‘CreateTicket’ for the queue xxxxx.
(/opt/rt3/lib/RT/Interface/Email.pm:627)
After I have upgraded the version to 3.4.3, I have degframented the db with
ALTER TABLE but I can’t resolve the problem. A lot of ticket are rejected by
the RT system.

Each queue have the correct group grant for ‘Everyone’. If I send 10 mail to
RT 3 mails are rejected!

Any ideas?

Tnx

Giuseppe
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2

Hi,
I have installed RT 3.4.0 in a Linux system Fedora Core 2. In
/var/log/message appares errore message like:

Oct 16 12:44:54 xxxxx RT: RT could not load a valid user, and RT’s
configuration does not allow for the creation of a new user
for this email (news@xxxxx.net). You might need to grant ‘Everyone’ the
right ‘CreateTicket’ for the queue xxxxx.
(/opt/rt3/lib/RT/Interface/Email.pm:627)

After I have upgraded the version to 3.4.3, I have degframented the db
with
ALTER TABLE but I can’t resolve the problem. A lot of ticket are rejected
by
the RT system.

Each queue have the correct group grant for ‘Everyone’. If I send 10 mail
to
RT 3 mails are rejected!

Any ideas?

Tnx

Giuseppe

The solution:
I have increased the threads of the server web in the file
/etc/httpd/conf/httpd.conf and I have restarted the server web apache.
The rows I modified are:

StartServers 24 #old 8
MinSpareServers 10 #old 5
MaxSpareServers 40 #old 20
MaxClients 150
MaxRequestsPerChild 4000

Bye!
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