RT 3.4.0 Change ownership issues?

I have just gone from 3.0.11 to 3.4.0 and noticed when you go under
People of a ticket and attempt to change the owner from Nobody is shows
up the entire list of user IDs, this is some what ok but it does not
show the actually users in RT. We have very few actually users on our RT
system, everyone else just emails in tickets and never gets created a
real user account. Is there anyway to make it so the Change owner list
only shows real users and not everyone who has emailed our RT system?

I have just gone from 3.0.11 to 3.4.0 and noticed when you go under
People of a ticket and attempt to change the owner from Nobody is shows
up the entire list of user IDs, this is some what ok but it does not
show the actually users in RT. We have very few actually users on our RT
system, everyone else just emails in tickets and never gets created a
real user account. Is there anyway to make it so the Change owner list
only shows real users and not everyone who has emailed our RT system?

It should be showing only users who have the right to “OwnTicket” for
that queue. Is there a chance that you’ve accidentally granted
"Everybody" or “Unprivileged” the right to “OwnTicket”?

That fixed it for the other users, however I noticed that when a user is
"SuperUser" own ticket is not part of their permissions. Is this
designed this way or just something new?From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Wednesday, February 02, 2005 9:14 AM
To: Crews, Richie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.4.0 Change ownership issues?

I have just gone from 3.0.11 to 3.4.0 and noticed when you go under
People of a ticket and attempt to change the owner from Nobody is
shows
up the entire list of user IDs, this is some what ok but it does not
show the actually users in RT. We have very few actually users on our
RT
system, everyone else just emails in tickets and never gets created a
real user account. Is there anyway to make it so the Change owner list
only shows real users and not everyone who has emailed our RT system?

It should be showing only users who have the right to “OwnTicket” for
that queue. Is there a chance that you’ve accidentally granted
"Everybody" or “Unprivileged” the right to “OwnTicket”?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

From UPGRADING in the root of the base RT 3.4.0 distribution:

UPGRADING FROM 3.2 and earlier - Changes:

= Rights changes =

Now, if you want any user to be able to access the Admin tools (a.k.a.
the Configuration tab), you must grant that user the "ShowConfigTab"
right. Making the user a privileged user is no longer sufficient.

“SuperUser” users are no longer automatically added to the list of users who
can own tickets in a queue. You now need to explicitly
give them the “own tickets” right.

-jdOn Wed, 2 Feb 2005, Crews, Richie wrote:

That fixed it for the other users, however I noticed that when a user is
"SuperUser" own ticket is not part of their permissions. Is this
designed this way or just something new?

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Wednesday, February 02, 2005 9:14 AM
To: Crews, Richie
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT 3.4.0 Change ownership issues?

On Wed, Feb 02, 2005 at 08:29:19AM -0500, Crews, Richie wrote:

I have just gone from 3.0.11 to 3.4.0 and noticed when you go under
People of a ticket and attempt to change the owner from Nobody is
shows
up the entire list of user IDs, this is some what ok but it does not
show the actually users in RT. We have very few actually users on our
RT
system, everyone else just emails in tickets and never gets created a
real user account. Is there anyway to make it so the Change owner list
only shows real users and not everyone who has emailed our RT system?

It should be showing only users who have the right to “OwnTicket” for
that queue. Is there a chance that you’ve accidentally granted
"Everybody" or “Unprivileged” the right to “OwnTicket”?


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

That fixed it for the other users, however I noticed that when a user is
"SuperUser" own ticket is not part of their permissions. Is this
designed this way or just something new?

That’s a design change for 3.4. The problem was that there was no way to
stop your “superusers” from showing up in the list of possible ticket
owners for a given queue. And it’s really not always apropriate for
"root" to show up in the list of people who can handle HR issues :wink:

Jesse