It appears that query builder will not let you search for
groups that are memebers of a ticket.
Queue = ‘myQueue’
AND AdminCc.Name LIKE ‘mygroup’
AND
Status = ‘new’
OR Status = ‘open’
OR Status = ‘stalled’
0 Tickets Found
That’s fine. I’ll just query for multiple members of the group:
Queue = ‘myQueue’
AND AdminCc.Name LIKE ‘myuser1’
AND AdminCc.Name LIKE ‘myuser2’
AND
Status = ‘new’
OR Status = ‘open’
OR Status = ‘stalled’
0 Tickets Found
Limiting the query to either one of the AdminCcs finds
the expected tickets.
Any ideas?
-Todd