RT 3.2.1 Home Page Configuration

Hello everyone,

I just recently upgrade RT from 3.0.8 to 3.2.1 and I must say I’m impressed.
One little issue I have is that on the user’s home page in 3.0.8, it shows
the “xx highest priority tickets I requested” while in 3.2.1, the home page
shows the “xx newest unowned tickets”. I would love for 3.2.1 to show the
user’s tickets they requested. Is there any simple and easy way to do that?

Thanks in Advance!
Mike Ridilla

Sys Admin
Global Compliance Services

create a file in your local/html/Elements called MyRequests whose main
contents are (use an Element from the share for a template) the
following:

<&|/Elements/TitleBox,
title => loc("[_1] highest priority tickets I requested (that I
don’t own!)…", $rows) &>
<& /Elements/TicketList,
Format => “’<a
href=”$RT::WebPath/Ticket/Display.html?id=id">id/TITLE:#’,
’<a
href="$RT::WebPath/Ticket/Display.html?id=id">Subject/TITLE:Subject’, QueueName, ExtendedStatus, CreatedRelative, OwnerName",
Query => " Requestor =
’".$session{‘CurrentUser’}->EmailAddress."’ AND ( Status = ‘new’ OR
Status = ‘open’) AND Owner != ‘".$session{‘CurrentUser’}->Id."’ ",
OrderBy => ‘Priority’,
Order => ‘DESC’,
ShowNavigation => 0,
Rows => $rows

    &>

</&>
<%init>
my $rows = $RT::MyRequestsLength;
</%init>
(END)

also, copy the …/share/html/Elements/MyReqests to
local/html/Elements/ShowUnowned

and copy share/html/index.html to local/html.

You can edit that now to do ShowUnowned if you want…I think it’s a
pretty handy resource (if I could get other departments to take their
tickets!).

<& /Elements/MyTickets &>


<& /Elements/ShowUnowned &>


<& /Elements/MyRequests &>

cheers
rickOn Wed, 2004-08-18 at 08:20, Mike Ridilla wrote:

Hello everyone,

I just recently upgrade RT from 3.0.8 to 3.2.1 and I must say I’m
impressed. One little issue I have is that on the user’s home page in
3.0.8, it shows the “xx highest priority tickets I requested” while in
3.2.1, the home page shows the “xx newest unowned tickets”. I would
love for 3.2.1 to show the user’s tickets they requested. Is there
any simple and easy way to do that?

Thanks in Advance!
Mike Ridilla

Sys Admin
Global Compliance Services



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Be sure to check out the RT wiki at http://wiki.bestpractical.com
Rick Rezinas
Unix Systems Administrator
Qsent, Inc.