RT 3.2.1 customfield search does not work!

RT Users
1

Hello all,

i am using RT 3.2.1 and I can’t search on customFields.

Any Idea ???

Many thanks,
Tamodew

2

Hello all,

i am using RT 3.2.1 and I can’t search on customFields.

Any Idea ???

We’ve rewritten the custom field search backend at least twice in the 5
years and 4 months since RT 3.2.1 came out. But I suspect that you may
just be running into the fact that the RT query builder doesn’t show
queue custom fields as search options until you limit to a queue that
contains custom fields.

-Jesse

3

Hi,

thanks for your answer !!!

I can see custom fields as a search options on the search form but the problem is that the search results are not correct.

The costumfields search conditions (for example cf.{cf_name} like “blabla”) will be not considered on the search results.

Tamodew

4

Hi,

thanks for your answer !!!

I can see custom fields as a search options on the search form but the problem is that the search results are not correct.

Unfortunately, that’s exactly the sort of thing where my answer is “can
you try to reproduce this on a current version of RT?”

-Jesse

5

Hi Jesse,

on a current version of RT customfield search works fine. But the problem is, that we made a lot of customization on 3.2.1 version, therefore an upgrade will be very time-consuming and expensive.

Many thanks for your answer !!!

Best regards from Germany,
Tamodew

Message: 4Date: Thu, 17 Dec 2009 10:58:50 -0500

From: Jesse Vincent jesse@bestpractical.com

Subject: Re: [rt-users] RT 3.2.1 customfield search does not work !!!

To: Tariq Doukkali tariq.doukkali@autoform.de

Cc: “rt-users@lists.bestpractical.com”

  <rt-users@lists.bestpractical.com>

Message-ID: 20091217155850.GM19954@bestpractical.com

Content-Type: text/plain; charset=us-ascii

6

Hi Jesse,

on a current version of RT customfield search works fine. But the problem is,
that we made a lot of customization on 3.2.1 version, therefore an upgrade will
be very time-consuming and expensive.

While there may be some kind soul on the list who can help you out,
that’s the sort of request I can only manage as part of a support
contract. Ping me off-list if you’d like me to put you in touch with
someone to get such a contract set up.

Best,
Jesse