Rt 3.2.0 - Search problem

Hello all,

after upgrading to RT 3.2.0 i have problems with the search functionality.
The result shows only lines with the content “##id##”.

Do you have any ideas?

Kind regards,
Thomas

Lettenbauer, Thomas wrote:

Hello all,

after upgrading to RT 3.2.0 i have problems with the search
functionality. The result shows only lines with the content “##id##”.

Do you have any ideas?

Kind regards,
Thomas



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I’m having the same problem here…
Did you find out something??

Lettenbauer, Thomas wrote:

after upgrading to RT 3.2.0 i have problems with the search
functionality. The result shows only lines with the content “##id##”.
[snip happens]
I’m having the same problem here…
Did you find out something??

Your probably using the old style Search/Listing.html. You want to be
using Search/Build.html for you queries.

Maybe the upgrade process should remove Search/Listing.html since it
isn’t present in the 3.2 package?

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

Maybe the upgrade process should remove Search/Listing.html since it
isn’t present in the 3.2 package?

I think that the answer may be to recommend folks move their entire RT
3.0 tree out of the way before upgrading.

Jesse Vincent wrote:

I think that the answer may be to recommend folks move their entire RT
3.0 tree out of the way before upgrading.

I moved out Listing.html and made a simbolic link to Build.html. Didn’t
worked.
Anyway, I’ll have to make a new installation, due to a server move, so
it’s not big deal… But I wanted to know a quick fix just to next week.

I kept going round-and-round on this one

  1. Erase old RT files
  2. copy my siteconfig file
  3. make upgrade of RT 3.2.0 src (not from port)
  4. Install RTFM 2.0.2
  5. Install stats v0_1_5
  6. stop & start apache

And then I’d vary the order on step 4 and 5.

For me installing stats v0_1_5 broke the search function every time.
With and without RTFM.

My build: FreeBSD 4.8 , Perl 5.8.4 , Apache/1.3.31, mod_perl/1.29,
mod_ssl/2.8.18, OpenSSL/0.9.7d , RT 3.2.0 , RTFM 2.0.2 and no stats for
now…

Jaime Diaz wrote:

For me installing stats v0_1_5 broke the search function every time.
With and without RTFM.

The stats package has not been for the new 3.2.0 search
interface. Copy /path/to/rt3/share/html/Elements/Tabs to
/path/to/rt3/local/html/Elements/Tabs, overwriting the one installed
by stats. Then apply the patch below to local/html/Elements/Tabs.

— share/html/Elements/Tabs 2004-03-08 00:26:38.000000000 -0500
+++ local/html/Elements/Tabs 2004-07-01 12:03:46.000000000 -0400
@@ -58,7 +58,10 @@
P => { title => loc(‘Approval’),
path => ‘Approvals/’
},

  •             };
    
  •                Z => { title => 'Statistics',
    
  •                       path =>  'Statistics/index.html'
    
  •                     },
    
  •              };
    

if (!defined $toptabs) {
$toptabs = $basetabs;

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

Thanks that fixed it for me.

Michael S. Liebman wrote:> On Tue, Jul 06, 2004 at 08:46:04AM -0700, Mike Patterson wrote:

For me installing stats v0_1_5 broke the search function every time.
With and without RTFM.

The stats package has not been for the new 3.2.0 search
interface. Copy /path/to/rt3/share/html/Elements/Tabs to
/path/to/rt3/local/html/Elements/Tabs, overwriting the one installed
by stats. Then apply the patch below to local/html/Elements/Tabs.

— share/html/Elements/Tabs 2004-03-08 00:26:38.000000000 -0500
+++ local/html/Elements/Tabs 2004-07-01 12:03:46.000000000 -0400
@@ -58,7 +58,10 @@
P => { title => loc(‘Approval’),
path => ‘Approvals/’
},

  •             };
    
  •                Z => { title => 'Statistics',
    
  •                       path =>  'Statistics/index.html'
    
  •                     },
    
  •              };
    

if (!defined $toptabs) {
$toptabs = $basetabs;

Michael