RT 3.0 Recommended ACLs

Grant your users the rights they need.

RT provides a rich access control system that allows rights to be
granted to groups, individual users and users in specific roles.

To allow arbitrary remote users to submit tickets into a given queue by
email, grant “Everyone” the rights to “SeeQueue”, “CreateTicket”,
“ReplyToTicket” and “CommentOnTicket” for that queue.

If you intend to let ticket requestors use the requestor-mode web
interface, you should grant “Requestor” the right to “ShowTicket”

To make sure that your staff can work with tickets, you should grant
them all the following additional rights:

* "ShowTicket"
* "ShowTicketComments"
* "Watch"
* "WatchAsAdminCc"
* "OwnTicket"
* "ModifyTicket" 

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

A quick question on this…

Does “Everyone” have to have “SeeQueue” in order to submit tickets via
email? I had just been putting it on the staff for that queue, and the
requestor.

-Rob.

No. they do need to be able to “CreateTickets” though.On Tue, Apr 01, 2003 at 11:59:47AM -0800, Rob Mitzel wrote:

A quick question on this…

Does “Everyone” have to have “SeeQueue” in order to submit tickets via
email? I had just been putting it on the staff for that queue, and the
requestor.

-Rob.

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Jesse Vincent
Sent: Tuesday, April 01, 2003 11:26 AM
To: rt-users@fsck.com

Grant your users the rights they need.

RT provides a rich access control system that allows rights
to be granted to groups, individual users and users in specific roles.

To allow arbitrary remote users to submit tickets into a
given queue by email, grant “Everyone” the rights to
"SeeQueue", “CreateTicket”, “ReplyToTicket” and
"CommentOnTicket" for that queue.

If you intend to let ticket requestors use the requestor-mode
web interface, you should grant “Requestor” the right to “ShowTicket”

To make sure that your staff can work with tickets, you
should grant them all the following additional rights:

* "ShowTicket"
* "ShowTicketComments"
* "Watch"
* "WatchAsAdminCc"
* "OwnTicket"
* "ModifyTicket" 


http://www.bestpractical.com/rt – Trouble Ticketing. Free.


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