Grant your users the rights they need.
RT provides a rich access control system that allows rights to be
granted to groups, individual users and users in specific roles.
To allow arbitrary remote users to submit tickets into a given queue by
email, grant “Everyone” the rights to “SeeQueue”, “CreateTicket”,
“ReplyToTicket” and “CommentOnTicket” for that queue.
If you intend to let ticket requestors use the requestor-mode web
interface, you should grant “Requestor” the right to “ShowTicket”
To make sure that your staff can work with tickets, you should grant
them all the following additional rights:
* "ShowTicket"
* "ShowTicketComments"
* "Watch"
* "WatchAsAdminCc"
* "OwnTicket"
* "ModifyTicket"
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.
A quick question on this…
Does “Everyone” have to have “SeeQueue” in order to submit tickets via
email? I had just been putting it on the staff for that queue, and the
requestor.
-Rob.
No. they do need to be able to “CreateTickets” though.On Tue, Apr 01, 2003 at 11:59:47AM -0800, Rob Mitzel wrote:
A quick question on this…
Does “Everyone” have to have “SeeQueue” in order to submit tickets via
email? I had just been putting it on the staff for that queue, and the
requestor.
-Rob.
-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Jesse Vincent
Sent: Tuesday, April 01, 2003 11:26 AM
To: rt-users@fsck.com
Grant your users the rights they need.
RT provides a rich access control system that allows rights
to be granted to groups, individual users and users in specific roles.
To allow arbitrary remote users to submit tickets into a
given queue by email, grant “Everyone” the rights to
“SeeQueue”, “CreateTicket”, “ReplyToTicket” and
“CommentOnTicket” for that queue.
If you intend to let ticket requestors use the requestor-mode
web interface, you should grant “Requestor” the right to “ShowTicket”
To make sure that your staff can work with tickets, you
should grant them all the following additional rights:
* "ShowTicket"
* "ShowTicketComments"
* "Watch"
* "WatchAsAdminCc"
* "OwnTicket"
* "ModifyTicket"
–
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