RT 3.0 alpha 1

RT Developers
1

I’m pleased to announce the first “alpha” test release of RT 3.0, RT 2.1.48.

This release contains the complete new isntallation system complete with
autoconf support and rewritten testdeps and database setup tools.

This release is NOT ready for production use (hence the “alpha” designation.)
Do not deploy this system for mission critical data. We can not guarantee that
things won’t change incompatibly before 3.0.0, though at this point, the schema
and API are largely frozen.

RT 3.0 is a major new release of RT which adds too many new features to list
here. A few hilights include:

* Completely redesigned ACL system that's faster and more flexible
* Rights granted to a user can be redelegated to another user
* The "scrips" system is a good deal more flexible
* Groups can now contain other groups, in addition to containing users
* RT now speaks: Traditional Chinese, German,
  French, Spanish, Portuguese, Czech, Russian and Finnish in addition 
  to English. (Simplified Chinese was not included in this
  release, due to a last minute error.)

We know that not everything is done yet. Particularly:

* The new CLI isn't yet complete.
* The new mail gateway isn't yet complete.
* The commandline admin tool hasn't yet been updated for all of 
  3.0's new features.
* Some edges are still rough
* Not all bug fixes from the 2.0 branch have been "pulled up" into 
  the RT 3.0 branch yet.

You can pick up the release from:

http://fsck.com/pub/rt/devel/rt-3-0-alpha-1.tar.gz

As you work with RT 3.0 alpha 1, we’d like to ask that you send questions,
comments and issues to rt-devel@lists.fsck.com. If you’ve isolated a specific
bug, please send mail to rt-3.0-bugs@fsck.com containing as detailed a report
as you can manage, along with any resolution you’re aware of. (We like diff -u)

Best,

Jesse

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2

Jesse Vincent wrote:

You can pick up the release from:

    http://fsck.com/pub/rt/devel/rt-3-0-alpha-1.tar.gz

Hi Jesse,

Well, for one, the above URL doesn’t work. It has a ‘-’ in alpha-1:

http://fsck.com/pub/rt/devel/rt-3-0-alpha1.tar.gz

Also, you may want to explicitly set the Reply-To field for
rt-announce to one of the other rt lists. I find that this is
helpful for the tools I announce on my own orca-announce list so
that replies don’t go to it.

Best,
Blair

Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

3

Jesse Vincent wrote:

I’m pleased to announce the first “alpha” test release of RT 3.0, RT 2.1.48.

Other minor nits:

  1. configure is not executable. It needs a chmod a+x configure.

  2. The README file is README, not readme:

— Makefile.in.0 2002-11-18 18:38:06.000000000 -0800
+++ Makefile.in 2002-11-18 19:40:17.000000000 -0800
@@ -174,7 +174,7 @@
all: default

default:

  • @echo “Please read RT’s readme before installing. Not doing so could”
  • @echo “Please read RT’s README before installing. Not doing so could”
    @echo “be dangerous.”

Best,
Blair

Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

4

Jesse Vincent wrote:

You can pick up the release from:

    http://fsck.com/pub/rt/devel/rt-3-0-alpha-1.tar.gz

Hi Jesse,

Well, for one, the above URL doesn’t work. It has a ‘-’ in alpha-1:

http://fsck.com/pub/rt/devel/rt-3-0-alpha1.tar.gz

Fixed.

Also, you may want to explicitly set the Reply-To field for
rt-announce to one of the other rt lists. I find that this is
helpful for the tools I announce on my own orca-announce list so
that replies don’t go to it.

Point, though the “right” list varies by post. Nobody but me can get
things through it, so it’s not a big deal. but something better would
be good, yes.

Thanks,
jesse

Best,
Blair

–
Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

RT 3.0 is a major new release of RT which adds too many new features to list
here. A few hilights include:

Is RT 3.0 a complete rewrite from scratch? For example, I found it surprising that
there are no keywords anymore.

– Johan

6

At 10:27 PM 18/11/2002 -0500, you wrote:

This release contains the complete new isntallation system complete with
autoconf support and rewritten testdeps and database setup tools.

There are a couple of typos in the new testdeps script. They hit you if
you’re either running perl older than version 5.7 or using Postgresql.
Attached is the patch to fix these problems.

  • Andrew

testdeps.diff (449 Bytes)

7

RT 3.0 is a major new release of RT which adds too many new features to list
here. A few hilights include:

Is RT 3.0 a complete rewrite from scratch? For example, I found it surprising that
there are no keywords anymore.

From scratch, no. Significant, yes. Keyword Selects have been replaced
with “Custom Fields” which are a good deal more flexible. It’s an
oversight that there isn’t UI to edit “Global” Custom Fields.

-j

– Johan

rt-devel mailing list
rt-devel@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-devel

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8

Keyword Selects have been replaced
with “Custom Fields” which are a good deal more flexible. It’s an
oversight that there isn’t UI to edit “Global” Custom Fields.

This ‘oversight’ appears to be in alpha 2…?

– Johan

9

Keyword Selects have been replaced
with “Custom Fields” which are a good deal more flexible. It’s an
oversight that there isn’t UI to edit “Global” Custom Fields.
This ‘oversight’ appears to be in alpha 2…?

Hmm? I remember having added the Configuration => Global => Custom Fields
=> New custom field pages…

/Autrijus/

10

Hmm? I remember having added the Configuration => Global => Custom
Fields
=> New custom field pages…

Some functionality exists, indeed.

What is missing:

  • From the display page, the group label “Custom Fields” is not clickable, suggesting
    that the cunstom fields cannot be edited (however, they are included with “The Basics”)
  • Selecting a “Jumbo” update prompts an update form that does not include the custom fields.
  • In the custom fields maintenance form, it should be possible to specify a default value
    for a custom field.

I’m currently trying to add a “Radio” type to the custom fields.

– Johan

11

Hi Jessie,

Thanks for the new release! How about user/group management? :slight_smile: Can we now
delete users/groups instead of just leaving it blank or putting a
placeholder?-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, November 19, 2002 11:27 AM
To: rt-announce@fsck.com
Subject: [rt-users] [rt-announce] RT 3.0 alpha 1

[snipped]

  • Groups can now contain other groups, in addition to containing users
12

From: Jesse Vincent [mailto:jesse@bestpractical.com]
I’m pleased to announce the first “alpha” test release of RT
3.0, RT 2.1.48.

I must confess I haven’t kept up with RT’s leading edge, and I haven’t even
upgraded in a while. We are currently on 2.0.11pre (identical to 2.0.12
except for its name).

Can anyone speak to the relative ease of upgrading an RT of that vintage to
3.0? (or 2.1.48?)

I have made some tweaks to our RT, including adding LDAP authentication and
the formerly-Cozens stats package, and also some formatting changes to the
search results. IIRC, there is a right way to do this, by using the “local”
directory, but I have done this in the actual guts of RT. Bad developer!

The good news is I have our RT in cvs. Does anyone have tips to offer on
how I should proceed?

13

From: Jesse Vincent [mailto:jesse@bestpractical.com]
I’m pleased to announce the first “alpha” test release of RT
3.0, RT 2.1.48.

I must confess I haven’t kept up with RT’s leading edge, and I haven’t even
upgraded in a while. We are currently on 2.0.11pre (identical to 2.0.12
except for its name).

Can anyone speak to the relative ease of upgrading an RT of that vintage to
3.0? (or 2.1.48?)

3.0 is not out yet. This is just a “preview” release for people to play
with. It’s not ready for prime-time.

When 3.0 comes out, there will be an upgrade tool.

»|« Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

14

Is there somewhere we can see a list of the features we can expect in
3.0 ?

Brian-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, November 19, 2002 10:55 AM
To: Beachey, Kendric
Cc: Rt-Users (E-mail)
Subject: Re: [rt-users] [rt-announce] RT 3.0 alpha 1

On Tue, Nov 19, 2002 at 10:59:36AM -0600, Beachey, Kendric wrote:

From: Jesse Vincent [mailto:jesse@bestpractical.com]
I’m pleased to announce the first “alpha” test release of RT
3.0, RT 2.1.48.

I must confess I haven’t kept up with RT’s leading edge, and I haven’t

even upgraded in a while. We are currently on 2.0.11pre (identical to

2.0.12 except for its name).

Can anyone speak to the relative ease of upgrading an RT of that
vintage to 3.0? (or 2.1.48?)

3.0 is not out yet. This is just a “preview” release for people to play
with. It’s not ready for prime-time.

When 3.0 comes out, there will be an upgrade tool.

15

From: Jesse Vincent jesse@bestpractical.com
Date: Tue, 19 Nov 2002 12:54:57 -0500
…
When 3.0 comes out, there will be an upgrade tool.

Can you say whether the upgrade tool will allow upgrading directly from RT
version 1 …? Yes, I know, I shouldn’t still be running something that old,
but it’s been doing the job pretty well for us for quite a few years now! And
when I’ve finally found the time to look at upgrading it seems like 3.0 is
going to be out “soon”. So I was thinking it might be useful to look at it
rather than RT 2 unless there won’t be an easy database upgrade directly from 1
to 3…

Thanks,

Duncan