RT 3.0.9pre4

RT Developers
1

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

2

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.

Go it set up. the HTML rendering seems a bit chopier, but it does seem
faster.

That’s because RT no longer waits for the entire page to be built before
passing it to the browser.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

Installed it, then backed it out to pre3.

  1. Definitely faster. Screens start to appear quicker, then stop for a bit while the search is being done.
  2. Search is faster. I had positive comments from my microscopic user base.

Backed out as attachments in tickets weren’t displaying as expected. pdf’s displayed as text. I didn’t have time to debug so fell back to pre3, which worked as before.

Freebsd 4.8, apache 1.3.28, mod perl 1.28

4

Backed out as attachments in tickets weren’t displaying as expected. pdf’s displayed as text. I didn’t have time to debug so fell back to pre3, which worked as before.

Hm. I haven’t seen this locally. can you send me the full message
headers from a PDF that displayed as text?

Freebsd 4.8, apache 1.3.28, mod perl 1.28

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5

I have resolved my problem with attachments displaying as textwith 3.0.9pre4. Turning off mason’s Autoflush seems to do the trick. (In lib/RT/Interface/Web.pm).

I’ll leave the ‘why’ to the experts out there.

Freebsd 4.8, apache 1.3.28, mod perl 1.28

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6

Upgraded, tho it obviously runs faster but got this problem when I try to
open a ticket:

Can’t locate object method “Columns” via package “RT::Attachments” at
/opt/rt3/share/html/Ticket/Elements/ShowAttachments line 66.

Ideas?

A.-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Thursday, February 05, 2004 12:01 AM
To: rt-users@lists.fsck.com; rt-devel@lists.fsck.com
Subject: [rt-users] RT 3.0.9pre4

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.
Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.
rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

7

I ran in to this as well, but after running sbin/rt-test-dependancies I ran
in to this:
DBIx::SearchBuilder 0.97…found

I was still running 0.95, previously on 3.0.9pre2.

An upgrade of this module, stop/start Apache, and I was set.

Linux/Fedora Core 1
Apache 1.3.29
Mysql 4.0.17
perl 5.8.1

-jOn Thu, 5 Feb 2004, [iso-8859-2] Aleš Sušnik wrote:

Upgraded, tho it obviously runs faster but got this problem when I try to
open a ticket:

Can’t locate object method “Columns” via package “RT::Attachments” at
/opt/rt3/share/html/Ticket/Elements/ShowAttachments line 66.

Ideas?

A.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Thursday, February 05, 2004 12:01 AM
To: rt-users@lists.fsck.com; rt-devel@lists.fsck.com
Subject: [rt-users] RT 3.0.9pre4

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

8

I installed DBIx::SearchBuilder 0.97 manually, so it’s 100% there &
installed.
Stopped and started apache ofcourse… didn’t help…

A.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason A.
Diegmueller
Sent: Thursday, February 05, 2004 9:30 AM
Cc: rt-devel@lists.fsck.com; rt-users@lists.fsck.com
Subject: RE: [rt-users] RT 3.0.9pre4

I ran in to this as well, but after running sbin/rt-test-dependancies I ran
in to this:
DBIx::SearchBuilder 0.97…found

I was still running 0.95, previously on 3.0.9pre2.

An upgrade of this module, stop/start Apache, and I was set.

Linux/Fedora Core 1
Apache 1.3.29
Mysql 4.0.17
perl 5.8.1

-j

Upgraded, tho it obviously runs faster but got this problem when I try to
open a ticket:

Can’t locate object method “Columns” via package “RT::Attachments” at
/opt/rt3/share/html/Ticket/Elements/ShowAttachments line 66.

Ideas?

A.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Thursday, February 05, 2004 12:01 AM
To: rt-users@lists.fsck.com; rt-devel@lists.fsck.com
Subject: [rt-users] RT 3.0.9pre4

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

9

Btw, i used DBIx-SearchBuilder from =>
http://download.bestpractical.com/pub/rt/devel/DBIx-SearchBuilder-0.97_01.ta
r.gz

Correct version?

A.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason A.
Diegmueller
Sent: Thursday, February 05, 2004 9:30 AM
Cc: rt-devel@lists.fsck.com; rt-users@lists.fsck.com
Subject: RE: [rt-users] RT 3.0.9pre4

I ran in to this as well, but after running sbin/rt-test-dependancies I ran
in to this:
DBIx::SearchBuilder 0.97…found

I was still running 0.95, previously on 3.0.9pre2.

An upgrade of this module, stop/start Apache, and I was set.

Linux/Fedora Core 1
Apache 1.3.29
Mysql 4.0.17
perl 5.8.1

-j

Upgraded, tho it obviously runs faster but got this problem when I try to
open a ticket:

Can’t locate object method “Columns” via package “RT::Attachments” at
/opt/rt3/share/html/Ticket/Elements/ShowAttachments line 66.

Ideas?

A.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Thursday, February 05, 2004 12:01 AM
To: rt-users@lists.fsck.com; rt-devel@lists.fsck.com
Subject: [rt-users] RT 3.0.9pre4

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

10

Same problem here with same DBIx-SearchBuilder. modperl2/mysql setup on
RH 9. rt-test-dependencies checks out in every way. perl-5.8.0.

Thanks
-Micah
Micah J. Cooper
Manager, Computing Services
School of Engineering & Applied Science
Miami University, Oxford OH 45056On Feb 5, 2004, at 3:22 AM, Aleš Sušnik wrote:

Btw, i used DBIx-SearchBuilder from =>
http://download.bestpractical.com/pub/rt/devel/DBIx-SearchBuilder
-0.97_01.ta
r.gz

Correct version?

A.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jason A.
Diegmueller
Sent: Thursday, February 05, 2004 9:30 AM
Cc: rt-devel@lists.fsck.com; rt-users@lists.fsck.com
Subject: RE: [rt-users] RT 3.0.9pre4

I ran in to this as well, but after running sbin/rt-test-dependancies
I ran
in to this:
DBIx::SearchBuilder 0.97…found

I was still running 0.95, previously on 3.0.9pre2.

An upgrade of this module, stop/start Apache, and I was set.

Linux/Fedora Core 1
Apache 1.3.29
Mysql 4.0.17
perl 5.8.1

-j

On Thu, 5 Feb 2004, [iso-8859-2] Aleš Sušnik wrote:

Upgraded, tho it obviously runs faster but got this problem when I
try to
open a ticket:

Can’t locate object method “Columns” via package “RT::Attachments” at
/opt/rt3/share/html/Ticket/Elements/ShowAttachments line 66.

Ideas?

A.

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse
Vincent
Sent: Thursday, February 05, 2004 12:01 AM
To: rt-users@lists.fsck.com; rt-devel@lists.fsck.com
Subject: [rt-users] RT 3.0.9pre4

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at
http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

smime.p7s (3.64 KB)

11

Contains several new performance improvements. I’d very much like to
hear feedback from users about how 3.0.9 feels compared to previous
versions.

Go it set up. the HTML rendering seems a bit chopier, but it does seem
faster.

12

Well, it certainly looks faster, since you don’t have to wait for the
whole page. OTOH, my users are not fooled. :slight_smile:

xoa

Andy Lester => andy@petdance.com => www.petdance.com => AIM:petdance