Rt-3.0.8, unable to open attachements

RT Users
1

Since upgrading to 3.0.8, I’m no unable to open any attachments in any
ticket. New attachments fail as well. This problem only appears to happen
with IE. Firebird has no problems with it.

Hopefully this is not by design.

Any clues?

matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

2

Since upgrading to 3.0.8, I’m no unable to open any attachments in any
ticket. New attachments fail as well. This problem only appears to happen
with IE. Firebird has no problems with it.

How does it fail? What’s the RT server sending back to you? Are you sure
it’s not downloading the attachments?

Hopefully this is not by design.

Certainly not.

Any clues?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

3

IE gives me the ever helpful message

"Internet Explorer cannot download … .pdf from helpdesk.intelenet.net.

Internet Explorer was not able to open this Internet site. The requested
site is either unavailable or cannot be found. Please try again later."

Nothing in the apache error logs or rt logs. I’m not clued enough to see
exactly what RT is sending IE, unfortunately.From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Monday, January 05, 2004 3:03 PM
Subject: Re: [rt-users] rt-3.0.8, unable to open attachements

Since upgrading to 3.0.8, I’m no unable to open any attachments in any
ticket. New attachments fail as well. This problem only appears to
happen
with IE. Firebird has no problems with it.

How does it fail? What’s the RT server sending back to you? Are you sure
it’s not downloading the attachments?

Hopefully this is not by design.

Certainly not.

Any clues?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

4

IE gives me the ever helpful message

"Internet Explorer cannot download … .pdf from helpdesk.intelenet.net.

Internet Explorer was not able to open this Internet site. The requested
site is either unavailable or cannot be found. Please try again later."

Nothing in the apache error logs or rt logs. I’m not clued enough to see
exactly what RT is sending IE, unfortunately.

Ok. in share/html/SetupSessionCookie, there are two lines sending “Cache
control” headers. Blow them away. Tell me if that works.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

5

And to complicate things, this doesn’t work on the production server but
does work on my test box.

Now I have no idea how to debug this.From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Monday, January 05, 2004 3:03 PM
Subject: Re: [rt-users] rt-3.0.8, unable to open attachements

Since upgrading to 3.0.8, I’m no unable to open any attachments in any
ticket. New attachments fail as well. This problem only appears to
happen
with IE. Firebird has no problems with it.

How does it fail? What’s the RT server sending back to you? Are you sure
it’s not downloading the attachments?

Hopefully this is not by design.

Certainly not.

Any clues?

–
matthew zeier | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-users mailing list
rt-users@lists.bestpractical.com
The rt-users Archives

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

6

Yes, that fixed it.From: “Jesse Vincent” jesse@bestpractical.com
To: “matthew zeier” mrz@intelenet.net
Cc: rt-users@lists.fsck.com
Sent: Monday, January 05, 2004 3:21 PM
Subject: Re: [rt-users] rt-3.0.8, unable to open attachements

IE gives me the ever helpful message

"Internet Explorer cannot download … .pdf from
helpdesk.intelenet.net.

Internet Explorer was not able to open this Internet site. The
requested
site is either unavailable or cannot be found. Please try again later."

Nothing in the apache error logs or rt logs. I’m not clued enough to
see
exactly what RT is sending IE, unfortunately.

Ok. in share/html/SetupSessionCookie, there are two lines sending “Cache
control” headers. Blow them away. Tell me if that works.

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

7

Yes, that fixed it.

Good, but damn it. IE’s looking at headers designed to stop intermediate
caches from storing RT’s pages. It’s just not supposed to do that.

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

8

Jesse Vincent wrote:

Yes, that fixed it.

Good, but damn it. IE’s looking at headers designed to stop intermediate
caches from storing RT’s pages. It’s just not supposed to do that.

or is Matthew the victim of a transparent cache which is not playing nice?

9

Jesse Vincent wrote:> On Mon, Jan 05, 2004 at 03:24:53PM -0800, matthew zeier wrote:

Yes, that fixed it.

Good, but damn it. IE’s looking at headers designed to stop intermediate
caches from storing RT’s pages. It’s just not supposed to do that.

You might find this helpful:

http://cvs.sf.net/viewcvs.py/squirrelmail/squirrelmail/doc/ie_ssl.txt?rev=1.2

This will let you tune Apache to talk to IE very slowly using small
words so it can understand better. Apparently, this is a well-known bug
in IE (that MS considers a feature, of course).

Mark

10

Good, but damn it. IE’s looking at headers designed to stop intermediate
caches from storing RT’s pages. It’s just not supposed to do that.

or is Matthew the victim of a transparent cache which is not playing nice?

No :slight_smile: I own all the pieces between me and the box running RT… no cache in
the middle, unless google’s toolbar is “helping” me.