RT 3.0.4 and AdminCcs / convert script and sequences

RT Users
1

Hi.

I’ve just installed RT 3.0.4 from scratch and imported the date from an RT2 instance.

My RDBMS is Postgres 7.3.

  1. After the dump and import with the rt2-to-rt3 package (current version), I had to correct the sequences (find out the highest ID number and do a “select setval(‘foo_id_seq’,1234)”)

  2. AdminCcs do not work.

Aug 7 23:56:00 server RT: rt-3.0.4-1177-5071.0.748484550742461@bar.com #1177/5071 - Scrip 2 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
Aug 7 23:56:00 server RT: rt-3.0.4-1177-5071.0.748484550742461@bar.com sent To: foo@bar2.com Cc: Bcc: (/usr/local/rt3/lib/RT/Action/SendEmail.pm:302)
Aug 7 23:56:00 server RT: rt-3.0.4-1177-5071.8.34196639316865@bar.com #1177/5071 - Scrip 3 (/usr/local/rt3/lib/RT/Action/SendEmail.pm:92)
Aug 7 23:56:00 server RT: rt-3.0.4-1177-5071.8.34196639316865@bar.com No recipients found. Not sending. (/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)

Scrip 2 is Autorespond to Requestor; Scrip 3 the notification for AdminCcs. There is an AdminCc for that queue, so I don’t quite know where to look for errors.

I’ve created a new user and added it as AdminCc, without success. I’ve removed the old one and re-added it as AdminCc, without success.

Any ideas? Are there any known issues with RT3 or with Postgres?

Regards,
Matthias

2

Matthias Juchem wrote:

Aug 7 23:56:00 server RT: rt-3.0.4-1177-5071.8.34196639316865@bar.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)

Scrip 2 is Autorespond to Requestor; Scrip 3 the notification for
AdminCcs. There is an AdminCc for that queue, so I don’t quite know
where to look for errors.

You’re the only AdminCc, and you’re performing the action. right?
See my last response to the same query, or any other time it’s
been asked here.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

Date: Sun, 10 Aug 2003 20:12:03 +1000
From: Phil Homewood pdh@snapgear.com

Matthias Juchem wrote:

Aug 7 23:56:00 server RT: rt-3.0.4-1177-5071.8.34196639316865@bar.com
No recipients found. Not sending.
(/usr/local/rt3/lib/RT/Action/SendEmail.pm:257)

Scrip 2 is Autorespond to Requestor; Scrip 3 the notification for
AdminCcs. There is an AdminCc for that queue, so I don’t quite know
where to look for errors.

You’re the only AdminCc, and you’re performing the action. right?
See my last response to the same query, or any other time it’s
been asked here.

No.

The one who is performing the action is NOT AdminCc.

Matthias