RT 3.0.1 password change does not work

Hi -

I recently started running RT 3.0.1 on a Redhat 7.3 system, with mysql
and modperl1. Everything worked, except for changing passwords.

When I try to change any password through the Web UI, the password gets
set to some unknown constant value. In the Users table, I can see that
whatever the value I specify, I end up with the same MD5 hash. The
initial default “password” for root worked, so it looks like the MD5 stuff
does work, only the values I specify while changing passwords are getting
lost somewhere.

I tried looking through the code, but have been unsuccessful so far. Any
pointers on this would be greatly appreciated. For now, I am using a
small perl script which updates the “Password” column in the Users table
directly to set the passwords.

Anwar.

I recently started running RT 3.0.1 on a Redhat 7.3 system, with mysql
and modperl1. Everything worked, except for changing passwords.

When I try to change any password through the Web UI, the password gets
set to some unknown constant value. In the Users table, I can see that
whatever the value I specify, I end up with the same MD5 hash. The
initial default “password” for root worked, so it looks like the MD5 stuff
does work, only the values I specify while changing passwords are getting
lost somewhere.

I tried looking through the code, but have been unsuccessful so far. Any
pointers on this would be greatly appreciated. For now, I am using a
small perl script which updates the “Password” column in the Users table
directly to set the passwords.

I had the same problem with 3.0.1. Works fine in 3.0.2.

  • James

John -

Looks like RT 3.0.2 is not released, so I tried RT 3.0.2pre4. No luck so
far, still can’t update passwords correctly.

Anwar.

John -

Looks like RT 3.0.2 is not released, so I tried RT 3.0.2pre4. No luck so
far, still can’t update passwords correctly.

Do you have the “modify self” right? You can’t change your password
without it.

Russ Johnson
Dimension 7/Stargate Online
http://www.dimstar.net

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John -

James :slight_smile:

Looks like RT 3.0.2 is not released, so I tried RT 3.0.2pre4. No luck so
far, still can’t update passwords correctly.

My bad. I had the problem with 3.0.0 and 3.0.1 fixed it … guess that
doesn’t help you :(.

  • James